Zofia Barnes Email & Phone Number

London, GB

User Facing

Working alongside the Chief Product Officer and Senior Product Manager to implement the product strategy and development of the Issuing business at PaynovateDocumentation of processes including card loading and management processesCompletion of User Stories for new API developmentsIdentifying opportunities for process improvements such as through improving.

Sydney, New South Wales, Australia

Product Manager for Consumer Cards focused on Lifecycle and ServicingPresent data and insights to entire Consumer Finance team on a monthly basisSquad Facilitator/Scrum MasterThe Youth Network NSW Deputy Chair 2022NSW Community & Sustainability Stream Lead for The Youth Network 2021 (Employee Action Group)CX SME for recently launched Westpac Flex Product.

Sydney, Australia

2IC of Product Team (Acting Product (Team) Manager)Product SME Credit Card Reform (NCCP Reforms 2018-19): Implemented changes to payment applications to ensure backdating of interest charges no longer occurs & maintaining 55 days interest free period remains for our Members; created test plans & managed testing; presented testing & updates to the Executive.

Sydney, Australia

Citi Gratitude Gold Award for 'Driving Value for Clients': providing data, feedback, issues and solutions for the Acquisition and Referral process and making a significant contribution in modeling a correct referral process for the Wealth Management businessHighest Assets Under Management achieved for 2017 and 3rd highest number of new clients.

St Leonards, Sydney

Scheduled diary appointments and meetings - I cleared the backlog of appointments to ensure that we are now up-to-date with all necessary client meetingsLiaised with other staff members to ensure legislative requirements are metCreated client surveys using Survey MonkeyWrote Newsletter and send out to clients monthlyImplemented new procedures for our.

Bellinger Valley

Led a team of 13 to becoming one of the top achieving groups of branches with high loan salesManaged branches at Bellingen, Urunga and DorrigoConsistently chieved sales, service and growth targets - both personal and team-wideUndertook regular staff performance reviews and planned for training and up skilling when requiredManaged and delegated work flow.

Bellingen, NSW

Work with Area Manager, Store Ambassadors and other managers to achieve targetsRecommend appropriate products to customers by ensuring provision of excellent customer service and relationship building skills

Bellingen, NSW

Provided excellent customer service by ensuring all banking transactions were completed efficiently and correctlyMaintained lowest transactional errors in the areaAchieved highest referrals and sales for loans and credit card products

Bachelor Of Arts (B.A.), History

Activities and Societies: History Society Work Experience with St. Agnes Museum, CornwallGraduated with a 2:1 Honours Degree in History.

Diploma Of Project Management, Project Management

Diploma, Human Resources Management/Personnel Administration, General, Pass

Activities and Societies: Studied to increase people management skills and human interactions in business U1 (Manage HR Services) 100% U2.

Diploma, Financial Planning, Competent

Activities and Societies: Distance-learningCompleted a Diploma of Financial Planning outside of my employment activity to further enhance.

A-Levels, History, English Literature, English Language, French, Critical Thinking

Activities and Societies: Orchestra Choir Hockey Team Paired Reading SchemeStudied for AS and A-Levels Played in the U18 mixed hockey team.

Master Of Science - Ms, Gender, Policy & Inequalities, Merit

Master Of Science - Ms, Gender, Policy & Inequalities, Merit

Study areas: Feminist Economics & Policy Gender & The Welfare State Feminist Population Politics Gender, Globalisation & Development