Senior IT Engineer (Nov 2011 – May 2018)SALAMA Islamic Arab Insurance Co, Dubai• Managing 300+ users in Head office and Branches• Provide remote technical support to branch users• Support for Board of directors meeting, video conference call• Worked on Windows 10, Windows Server 2008/2012, AD, Group policies, File server, Backup server and storage.• Effective Support to IT staff and users routine installation, software and hardware troubleshooting, maintenance, and service delivery of hardware and software.• Coordinate with vendor on Microsoft Office 365 deployment, user’s installation• Configuring and troubleshooting of outlook emails• Microsoft Flow integration with O365 applications, developed solutions for HR & Marketing dept• Microsoft Teams deployment,users training• Managing manage engine ticketing system (creating service desk incident tickets, IT inventory management, patches and build releases• Implementation of Kaspersky Endpoint Security on LAN servers & workstations• Managing dept. share and NTFS level permissions, quota management• Managing backups and recovery with Symantec backup, server patches, fix releases and updates.• Managing Windows server update services (WSUS).• Managing access control system (ACS).• Managing more than 15 servers in Head Office & Data center.• Assisted vendor in DMS application deployment, management, maintenance.• Coordinate with Etisalat team to ensure branches 24/7 network connectivity.• Managing corporate, guest Wi-Fi security policies on Internet usage.• Managing of organizational data network in liase with vendors.• Coordinate IT purchasing activities, emphasis procurement contracts. with preferred suppliers.• Making IT related documents like BCP & DR documents, IT payment approvals, purchase orders, work orders and approve from management.• Assisted IT team for smooth operation of data center equipment such as power, servers, and AC’s.

• Team Leader IT Support Staff.• Provide remote technical support to branch users.• Worked as a front end desktop support for business applications.• CWD (Common Windows Desktop) installation, maintenance, troubleshooting• CWD-(KIOSK) a specially configured system for Personal Internet Banking.• Lotus Notes installation, configuration and troubleshooting for Internal emails.• Worked on HWS Server (Hong Kong Workstation) for banking transactions.• Managed Symantec backup and recovery, server patches, fix releases and updates.• HWS Client Support for tellers banking transactions and customer support.• Responsible to setup and maintain computer stations and software installation.• Responsible to take backups and ensure quick recovery of systems in case of failure.• Coordinate and support to maintain wireless links and DSL circuits.• Responsible to co-ordinate with hardware vendors and data circuit providers.• Sets up computers for new users and ensure delivery of equipment to users in different locations if necessary.• Configuration and maintenance of GTP and TTP Printers.• No-net Live banking applications.• Responsible for network connectivity and troubleshooting in respective branches.• Ensure the smooth operation of data center equipments such as UPS, Servers, and AC’s• Support staff for ATM (Installation, maintenance, Antivirus Patch Release).• Also worked as a dedicated staff for call centre connectivity and troubleshooting.• Worked with other call centre/SQG Heads to incorporate different techniques for the betterment of call centre performance.• To liaise among all unit/stakeholder in call center and I.T for incorporation of all policies affecting the I.T.• Coordinate IT purchasing activities, emphasis procurement contracts with preferred suppliers.• Make the IT Related documents like IT payment approvals, requisitions, purchase orders, work orders and approve from management.• Manage and maintain the IT inventory and fixed asset files.

• Active Directory 2003 users & accounts management• Windows Server 2003 Installation, configuration & troubleshooting, administration tasks on the Network Server, maintaining user groups and privileges.• LAN connectivity and troubleshooting, maintenance of network, maintenance of switches and patch panels.• Data Backup, restoration, Acronis image server for OS, antivirus server updates.• Plan and implement network security measure in order to protect data.• Maintaining & reviewing logs & events of the systems and users system access.• Evaluate and responsible for all implementation, coordination, technical support, and troubleshooting.• Provided training for all end users of the software to ensure productive use of existing and new systems.• Desktop management including (Virus security software management & updates)• Manage Internet Security Accelerator (ISA) server 2004, rules in ISA server for users accounts.• Mailing server installation and configuration, POP3/SMTP.• Ensuring restricted Internet access to users as per approved policy (Labs-wise).• Microsoft file sharing server, oracle database installation, SQL Server.• Distributed file system.