As an experienced IT Project Manager, I specialise in driving successful outcomes in complex projects, Datix Cloud IQ Implementation Project:Develop and execute strategic project plans for the successful implementation of Datix Cloud IQ modules, including Risk, Incident Feedback, Mortality, Dashboard, and Safety Alerts.Stakeholder Collaboration:Cultivate collaborative relationships with cross-functional teams, end-users, and vendors to ensure seamless integration and effective communication throughout the project life-cycle.Provide expert technical leadership, overseeing the deployment and configuration of Datix Cloud IQ modules, ensuring alignment with organisational objectives and industry best practices.Identify and mitigate potential risks associated with the implementation, ensuring compliance with regulatory requirements, data security standards, and healthcare industry protocols.Establish and implement rigorous quality assurance processes to ensure the reliability, accuracy, and security of Datix Cloud IQ functionalities.Develop comprehensive training programmes to empower end-users and internal teams, facilitating a smooth transition to and optimal utilisation of Datix Cloud IQ modules.Legacy Software Management Project:Conduct thorough assessments of existing legacy software systems, identifying areas for modernisation, replacement, or enhancement.Formulate and execute migration strategies for legacy systems, minimising disruption to ongoing operations while transitioning to modern solutions.Ensure legacy software transitions adhere to cyber-security protocols, regulatory compliance, and industry standards, mitigating potential risks associated with outdated systems.Implement robust monitoring mechanisms to evaluate the performance of legacy software solutions, identifying opportunities for improvement and alignment with organisational objectives.

As a seasoned Senior Governance Consultant, I specialise in providing strategic insights and transformative solutions to enhance organisational governance. My key responsibilities include:Design and implement robust governance frameworks tailored to the specific needs and objectives of organisations.Advise on board governance best practises, facilitating compliance with regulatory requirements and ensuring effective board performance.Identify and assess organisational risks, developing strategies to mitigate potential threats and enhance risk resilience.Lead the development and implementation of policies aligned with industry standards and legal requirements, fostering ethical conduct and regulatory adherence.Establish and nurture effective communication channels between stakeholders, fostering transparency and accountability throughout the organisation.Stay abreast of regulatory changes, ensuring organisational compliance and mitigating legal risks.Evaluate and enhance internal controls, optimizing operational efficiency and safeguarding against financial irregularities.Promote a culture of corporate ethics and integrity, embedding ethical principles into organisational practices and decision-making processes.Provide strategic advisory services to senior leadership, offering insights on governance trends, emerging risks, and opportunities for improvement.Collaborate with diverse clients, understanding their unique governance challenges and tailoring solutions to align with organisational goals.Conduct training sessions and workshops to educate organisational stakeholders on governance best practices, fostering a culture of continuous improvement.Continuous Learning:Stay informed about the latest governance trends, industry benchmarks, and emerging issues, ensuring that solutions offered are cutting-edge and forward-thinking.

Developing project plans, timelines, and resource allocation strategies for system implementations.Collaborating with stakeholders to define and document system requirements, ensuring alignment with organisations objectives and ensuring compliance with national regulatory requirements.Assessing and selecting vendors or software solutions that align with project requirements and organisational needs.Overseeing the configuration and customization of the system to meet specific business needs and ensure optimal functionality.Leading and managing cross-functional teams involved in the implementation, providing guidance, support, and clear direction throughout the process.Identifying and mitigating project risks and issues, developing contingency plans, and monitoring their resolution to ensure successful implementation.Developing and implementing change management strategies to facilitate user adoption and minimize resistance to system changes.Planning and delivering training programs to end-users, ensuring they are equipped with the knowledge and skills to effectively utilise the new system. Providing ongoing support and assistance to users during and after the implementation.Overseeing system testing activities, including unit testing, integration testing, and user acceptance testing, to ensure system integrity and adherence to requirements.Maintaining effective communication with stakeholders at all levels, providing regular project updates, managing expectations, and ensuring alignment between project goals and business objectives.Creating and maintaining project documentation, including project plans, status reports, and post-implementation reviews to track progress and facilitate knowledge transfer.Identifying opportunities for process improvement and efficiency enhancements within the system implementation process, capturing lessons learned, and applying best practices to future projects.

Working with Senior Management Teams across Corporate and Operational Services to develop, implement and manage the Datix Cloud IQ system for Incident, Feedback, Mortality and Risk Management to improve staff and patient safety.Designing and configuration of all Datix modules.Working as an in-house expert for Datix Cloud IQ ensuring staff are fully trained and supported in use of the system, ensuring that correct data entry leads to accurate statistical reports and that the Trust is able to utilise the information to its fullest potential.Report production per schedule or by request for the Trust Board or its relevant committees.Ensuring that all processes comply with control and assurance goals and all project plans are effectively designed and planned to achieve stated outcomes, with clear milestones and outcomes.Offering specialist development and operational advice to the Trust on information matters related to patient safety (development and analysis of related data sets and information), acting as a champion, and providing training and coaching support in line with Datix protocols and best practices.Engaging with internal members of staff to ensure training and development is implemented so the system is utilised efficiently to maximise the quality and risk management processes.Management and monitoring of the project with identified service participants and where appropriate including other nominated individuals.Producing the appropriate documentation and reporting for both internal and external project stakeholders.Leading and managing individual project meetings, ensuring appropriate risks, issues and actions are recorded and disseminated.Ensuring that lines of communication are defined and working effectively within the project organisation throughout the Trust, including user groups and other external bodies.

Supporting the delivery and implementation of the Trust Quality and Risk Management strategies within their respective Division. Providing expert coordination and/or advice on the Investigation of clinical and other incidents for the Divisions.In conjunction with the Audit and Effectiveness Team providing expert advice on the evaluation of national clinical standards. Designing, implementing and maintaining quality governance dashboards, data collection tools, reporting and escalation mechanisms.Working in consultation with the Divisional Director to develop and embed the use of quality metrics. Influencing and constructively challenging service leads on the delivery on the delivery of key governance and quality KPI’s/metrics, escalating to Divisional Management when and where necessary.Establishing robust processing for the escalation of any variance or concerns identified and support the Division with the development of remedial action plans.Ensuring that data, processes and monitoring/audit outcomes are maintained such that their retrieval and availability can inform future practice and prompt quality improvement activities. Preparing Divisional quality governance reports, plans, and risk registers and any other relevant documents as required for Trust and external committees on behalf of division as required. Coordinating collation of assurance evidence for external inspections such as the Care Quality Commission. Ensuring that external inspections have appropriate action plans and that corrective actions have been completed with associated monitoring.In cooperation with the clinical audit team, providing expert advice and support on the completion of national and local Clinical Audits projects.Providing advice and support to authors of Policies, Guidelines, Competencies, and Standard Operating Procedures.

Developing corporate quality, governance and safety structures to ensure that the governance, risk and quality strategy is embedded across the organisation. Supporting the organisations, clinical and non-clinical leads and Directors in the delivery of clinical governance and risk management priorities. Developing and managing data collection, extraction and processing systems to ensure such systems are in place for the organisation to meet all its data reporting requirements. Acting as the organisational lead for ensuring all services are legally registered within the statutory and regulatory frameworks and are meeting the CQC standards and outcomes and all future regulatory assessment/investigation approaches. Developing and managing the Datix Risk Management software database. Acting as a champion and providing training and coaching support in line with Datix protocols and best practice to contribute to the organisations commitment of managing risk in a coordinated, systematic, transparent and a focused way.Providing clear directions for the organisation to ensure a patient focused and evidence based clinical governance agenda is defined and reported to governance committees. Ensuring that quality and risk management is embedded throughout the organisation by providing support, advice and guidance on all aspects, establishing audit processes to monitor the effectiveness of quality and risk systems. Providing expert advice and support to the Senior Management on matters relating to such areas as risk and incident management, regulatory compliance, complaints resolution and health and safety. Ensuring that the processes to seek out patient satisfaction are fully embedded within all facilities and results are fully utilized to improve services.Managing the Data Security and Protection Toolkit submission process.Developing and promoting electronic QMS across the organisation to ensure processes are secure efficient and robust.

Working as part of the integrated divisional governance team supporting activities across all areas of quality governance. Supporting the management of serious incidents and the resulting actions and shared learning across the division. Assisting the quality governance team and services in the handling tracking and monitoring of serious incidents being investigated. Working with clinical teams to meet target response rates to ensure robust patient experience data for the Friends and Family Test, complaints and patient feedback.Supporting services and the quality governance team to embed improvements identified through the audit process. Working closely with clinicians and managers to promote, facilitate and advise on quality improvement activity within all clinical areas, providing guidance and support with project planning, data analysis, report preparation and presentation of findings.To ensure that all actions arising from incident investigation, service user’s feedback, complaints, patient surveys and other sources are completed within the division and that learning is shared across the division. To provide an expert resource to clinical teams, managers and local care quality management groups in the planning, design and implementation of clinical audit or service improvement projects.Designing appropriate sampling strategies and advising on data collection. Designing and developing of databases and spread sheets for the analysis of audit/survey data. Facilitating the change process resulting from clinical audit to ensure maximum benefit to patient care, ensuring recommendations and action plans are completed and implemented. To assist in the preparation of and dissemination of resultant reports as well as information to be presented at meetings or in briefing papers. To develop, implement and maintain systems to enable the Divisional Governance Team to operate smoothly and effectively.Systems: Datix, Optimum Meridian, Tableau, Live QI

Information Management:Supporting the management and administration of the Radiotherapy quality assurance (QA) database (Q-Pulse), inputting and retrieving data as required.Formatting documents and process maps as part of the radiotherapy quality documentation and ensuring that documents are managed effectively within the quality system.Responsible for collecting and collating data from Datix and carrying out regular audits along with analysing and reporting of the incidents.Supporting the Team with the analysis of audits and service evaluation data/surveys and making recommendations.Maintenance of robust data collection methods for key processes identified as impacting on quality in the department.Using own initiative by monitoring and chasing progress of ongoing work to ensure deadlines are met.Working closely with the RT Quality Manager to maintain and develop the functionality of the QA system.Attending Q-Pulse user meetings and communicating ideas for improvement.Management & Leadership:Providing competency training on Q-Pulse and Datix to Radiotherapy staff members and the wider team. Ensuring that both systems are kept up to date at all times.Arranging Quality Review meetings as appropriate and ad hoc meetings including preparing reports, providing papers as necessary, arranging venues and minute taking, ensuring subsequent timely preparation and distribution of minutes.Risk & Clinical Governance: Working with the RT Quality Manager to implement effective systems and control processes to monitor and record errors reported through the Trust system.Supporting the management of the local risk register along with maintaining and administrating radiotherapy reported incidents on Datix (incident & risk reporting software). Collating, analysing and reporting patient comment cards and complaint forms from department and reporting immediate concerns to the higher management. Systems: Datix, Q-Pulse, PIMS, Mosaiq, Symphony

Responsible for the day to day running of the reception area at Guys in Haematology Day Unit, as well as responsible for the supervision of the Haematology clinic clerk staff and their daily operations in liaison with the Delivery Manager. Regularly making key decisions in order to facilitate effective working practices and assist with the change management process being undertaken within the Directorate. To review and restructure office systems, with guidance from the Delivery Manager and ensure new systems are maintained in an efficient manner.Assisting with administration of Haematology Day Unit i.e. booking of patient transport, appointments, retrieval of patient files, sending of appointment letters. To ensure all new urgent and waiting list slots are filled and patients are contacted appropriately.Ensuring the collection of appropriate data to comply with monitoring information and production of spreadsheets i.e. quality monitoring and patient activity.To input patient details on database (PIM’s / CIS) and produce routine reports from the database as required.To ensure the team carries out their general and individually allocated job responsibilities as agreed. To ensure all members of the team adhere to the standards agreed, as well as all Trust and Departmental policies, protocols and procedures in liaison with the haematology Day Unit manager.To be responsible for training and inducting new Day Unit reception staff in line with departmental policies and procedures, including demonstrating duties.To highlight and address issues with staff as they arise, referring to the Delivery Manager when necessary.To provide the Haematology Day Unit Reception with clerical and reception support and work along side as a part of reception team.To answer all enquiries pleasantly, efficiently and effectively with patients, staff and public both face to face and on the telephone in line with departmental standards.

Monitor and check calls for compliance based on requirements through all The Carphone Warehouse sales channels Ensure that all consolidation and verification requirements are fulfilledIdentify and refer any errors or illegible data to Team Managers / Account Managers Enter and update the data onto the relevant spreadsheets/files accurately Drive performance by reviewing procedures on an ongoing basis to ensure they continue to meet the needs of the departmentPlan and prioritise workload assigned to manage daily/weekly deadlinesRecord every call listened to and provide feedback to Team Managers / Account Managers for training purposesReporting performance on a daily\weekly level

Performing vendor setup audits ensuring that risk control measures are maintained at all times (AP System etc.). Updating and maintaining the payment authoriser supplier backup records, ensuring authoriser can efficiently and securely complete payment duties.Treasury counter-party setup ensuring statistic data with treasury management system is secure and accurate.Providing statistical information on vendor setup work rates, in order to analyse resource requirements.Performing claim correspondence audit’s to ensure the information in outgoing correspondence is complete and accurate. .

Dealing with customer queries and providing consistent and quality service at all times.Advising customers on packages and aligning customer needs with product offerings to ensure maximisation of sales and achieving personal and team targets. Performing regular stock audit to maintain optimum stock level.Fixing and replacing equipment as well as carrying out regular and detailed health and safety checks.