As a Program Support Specialist, I've obtained medical benefits and Eligibility for USA based providers(Doctors). As a trainer, I've trained freshers on medical terminologies and insurance companies with extensive knowledge of ICD codes. As a HVAC consultant, I've cold called potential clients in Ontario to set-up appointments for our sales team. As a Manager/ Team Lead, I've had experience of making hard decisions when needed while keeping my colleagues motivated. As a Technical Support Specialist, I've provided support on industry leading products while making sure the customer is always satisfied with my service even in scenarios where I'm unable to fulfill their Requirements.I am always eager to learn more and to expand my skill set. I accept challenges wholeheartedly as long as they're realistic and are helping me grow.