Responsible for proactively maintaining, monitoring and real-time troubleshooting of more than 24 IBEX Global sites mainly located in US, UK, Canada, Philippines and Pakistan. Also responsible for designing, configuring and documenting new and old sites according to the requirements.Day to day responsibilities:•Daily addressing to real-time troubleshooting tasks and operation issues, at times joining long conference calls with other IT teams to get to the root cause of the issue.•Making changes on daily basis on both IBEX and client network as per the requirements.•Creating ACLs, NAT/PAT, route-maps, VPNs, Vlans on almost daily basis for not only IBEX Global but other IBEX entities as well.•Creating policies, web-filters, user groups and adding/removing URLs from local categories on different Fortinet firewalls at different locations.•Monitoring network stats, logs and alerts on Solarwind.•Configuring access layer switches from the scratch to replace the old or the defected ones on almost daily basis.•Coordinating with carriers in case of any flap or issue on their MPLS or Internet link.NOTABLE PROJECTS:IBEX Global New Site in Jamaica-Network Design and Implementation•Design, document and deploy entire network infrastructure.•Installation and configuration of: Cisco 4413 Series Integrated Services Router, Cisco 3850 switches, Cisco 2960-X access switches and Cisco 5515-X ASA firewalls in active/secondary mode.•Manage all aspects of network installation, configuration and troubleshooting. •Activate internet and MPLS links on separate routers after coordination with the carrier.•Configured VPN and GRE tunnels on Cisco IOS.•Designed and implemented various routing protocols such as EIGRP, and BGP across the network.•Technologies supported (but not limited to) include HSRP, NAT, AAA authentication and VLANs.

Responsible for coming up with efficient and logical network designs, conducting network analysis and ensuring network security by meeting with clients, understanding their requirements and engaging the PPDIOO network life-cycle. Also, responsible for helping the implementation team in configuring and installing network designs passed and approved by the design team.NOTABLE PROJECTS:Private Company, Karachi – Network Redesign and Implementation•Redesign existing network infrastructure using the PPDIOO Cisco Network Lifecycle along with implementation of solutions to identified problem areas.•Installation and configuration of: Cisco 2911 Series Integrated Services Router, Cisco Catalyst 3750 switches, Cisco Catalyst 2960-X access switches, FortiGate 300C firewall, Cisco 2500 WLC and Cisco 3500 access points. •Manage all aspects of Network Installation, Configuration and Troubleshooting networking issues and security breaches.•Configured VPN tunnels on Cisco IOS and FortiGate 300C firewall.•Designed and implemented various Routing protocols such as OSPF, EIGRP, and BGP across networks in multiple locations.•Technologies supported (but not limited to) include HSRP, NAT, WLAN and VLANs.•Develop baseline/standard security configurations for network equipment and systems.

•Responsible for all sales and marketing activities.•Developing strategic sales plan for major accounts•Managing of existing and new accounts to fulfill the needs and expectations of carriers with the minimum cost available.•Building up a business case and interconnects with potential carriers.•Managing different destinations by setting up our LCR with all the available suppliers keeping their cost in sight.•Keeping a close eye on daily generated reports pertaining to day to day traffic volumes destination and account wise.•Generating reports that help our team in accomplishing routine tasks.•Handling a team of four members and assigning them necessary tasks.•Train our Carrier Relations agents and Interns to get familiar with technical side of the business.•Ensuring the Implementation of SOP’s in order to enhance the efficiency of Voice Operations.

•Responsible for all new VoIP network and routing design.•Configuration of Soft Switches (Nextone/XIPX).•Handle and monitor Voice traffic on SS Nextone and XIPX. •Implementation, Handling and Troubleshooting of Core VOIP Network.•Configuring SIP and H.323 profiles and accounts on Nextone and XIPX.•To ensure that client complaints (Trouble Tickets) germane to technical faults are handled and resolved in minimum possible time.•Responsibility of detecting various faults and maintains traffic statistics report.•Troubleshoot client problems on real time basis. •Test Interoperability and compatibility with different operators, carriers and vendors of SIDO Pvt Ltd.

•Pitch for new clients.•Design a solution and SOP as per client’s convenience.•Test their ERP and CRM solution, core network and all related departments as per the SOP of the project.•Present project progress to our clients and defend our findings.•Justify our work and project progress to our own Management.

As an Internee