Zohaib Javed Email & Phone Number

Greater London, England, United Kingdom

• Working for The Jade Hotel as a hotel receptionist, where my responsibilities include- Taking in hotel bookings from websites like Booking.com and Expedia as well as direct bookings in person and via phone calls and inputting them into our booking systems.- Preparing all the arrival bookings for the day while also sorting out the departures for the next day as well as guests who are currently staying.- Greeting guests on arrival and ensuring they are checked-in properly, delivering a friendly service with a smile.- Handling any requests or enquiries that are asked by hotel guests to ensure their satisfaction for the duration of their stay.- Taking in payments of all the bookings made by guests via card payments or cash and sorting out which ones are non-refundable and which ones are free cancellation.- Preparation of the end of day reports as well as the management reports to record daily sales, booking receipts, the total number of bookings made for the day and the total cancellations for the day.

Birchanger Green

Worked as a Sales Assistant at Welcome Break’s Eat In. Key Responsibilities included: - Preparation and serving of food and drinks to customers.- Handling and maintenance of the cash till register, ensuring that till is sufficiently replenished at all times.- Cleaning and tidying up of the operating machinery and display areas, ensuring a high standard of display and visual merchandising.- Identifying any stock discrepancies and making sure stock is appropriately replenished at all times- Actively selling key promotions of products to the customers in order to maximize sales.- Building a friendly rapport with other team members, providing support at times of need.- Providing a great and friendly customer service at all times, proactively dealing with them if they require any assistance.- Also worked in night shifts, where responsibilities included preparation of muffins, pastries and breakfast and ensuring its proper set up before opening times.

Greater London, England, United Kingdom

• Worked as an independent Hospitality / Events co-ordinator for various small catering business where my responsibilities include:- Working / supervising the bar and waiting staff for the respective events and ensure instructions are followed while also delivering great service for the respective clients.- Serving food and drinks to the customers with due level of professionalism.- Working in coherence with other team members, the team leader and the managers, providing assistance to them as required and working together as a great team.- Displaying a high level of uniform standards to look as presentable as required by the catering companies.

Greater London, England, United Kingdom

• Worked for the Compass Group in their Levy Restaurants unit as a Matchday Hospitality Staff in various venues such as Chelsea F.C, The KIA Oval Cricket Ground, The O2 Arena and others, where mykey responsibilities include:- Preparation and maintenance of the suite where I would be assigned to, ensuring it reflects a high standard of set up as required.- Delivering great customer service, ensuring customers are welcomed, given a high standard of service with a smile.- Serving food and drinks to the customers, depending on the suite assigned to, and making sure to upsell any spirits or wines that are recommended to them.- Working in coherence with other team members, the team leader and the managers, providing assistance to them as required and working together as a great team.- Displaying a high level of uniform standards to look as presentable as required by the company standards.

where my responsibilities included: - Setting up appointments with interested clients.- Providing the clients with a summary breakdown of the insurance policies they are interested in.- Ensuring that appropriate details are recorded of the clients into the policy legal forms when a sale was confirmed.- Following up of the clients regarding their premium dues.- Building and maintaining a friendly rapport with the clients.

Responsibilities included:- Performing test of control in the profit & loss accounts of the client companies.- Performing substantive tests/procedures in the accounts if any kind of doubt had arisen.- Preparing a statement of circumstances/no circumstances for the client companies, notifying them of any areas requiring immediate attention.- Monitoring work of newly hired candidates to ensure their work done was satisfactory.

Worked as an ACCA Trainee in the Accounts and Finance Department where my responsibilities included the following: - Preparation and maintenance of account schedules.- Providing assistance in account reconciliations, noting any discrepancies in the accounts.- Journal voucher entries in the General Ledger module on Oracle Financial ERP system.- Setting up the agendas for the Board of Directors for financial statements review.

Posted to one of their re-sellers where major duties included:- Preparation of their accounts on 'Tally' accounting software.- Setting up appointments with interested clients and provide a demonstration of the software.- Meeting with customers in the reseller's shop and identifying their product needs.

Education record

Education record