Helping the human using the computer has always been just as important, if not more so, than helping the computer. But in over 20 years of IT, I saw that wasn’t so obvious to IT companies, most having at least one of these two issues:1) IT staff unable to communicate in plain English, leaving clients feeling confused and intimidated.2) Expensive hourly rates for IT support, leaving the client reluctant to call a technician, and nervous about time management when forced to.Don’t Sweat IT Solutions was founded to solve those two issues and provide truly “supportive” IT support with:1) an approach that puts the comfort of the customer at the center. Friendly, expert technicians and clear, understandable explanations are the focus.2) a flat monthly fee with everything included – all remote support, technician visits, monitoring and updating of equipment and programs – in order to help ease the minds of business owners.