duties entail: • Operating machines and making decisions at line level to achieve key performance indicators. • Fault diagnosis using root-cause thinking, repairs, checks/inspections and presenting at performance reviews. • Performance monitoring, cleaning and maintaining standards. • Working with high end machine equipment’s for a mass production of a firm. • Made sure the products manufactured from the machine were of high quality; made adjustments to improve the quality when possible. • Ensure our hygiene, safety and environmental standards are being met, and prevent or resolve any threats to quality.

• Responsible for supervising the night team of 9 employees.• Organising work load, allocating tasks to team members on a daily basis.• Managing team and individual performance by doing call coaching and providing feedback to members of the team.• Preparation of relevant reports and documents for senior managers.• Scheduling staffing levels, planning for holiday’s and shift cover, monitoring staff attendance.• Identifying areas of the business where improvements can be made.• Conduct interviews to search for new recruits who will be suitable for the call center. • Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives. • Ensure that personal and contact centre performance metrics are known, understood and delivered as directed on a daily, weekly and monthly basis.