Zoheb Malik Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Ontario, Canada

- Successfully utilizing management skills to oversee the ongoing operation of three stores- Applied technical acumen in acquiring a new Point of Sale (POS) system based on businessrequirements and developed a training program for staff- Developed and implemented Standard Operating Procedures (SOPs) across all three stores- Increasing customer satisfaction and bottom-line revenue by expanding product lines and leading promotional initiatives- Leading all purchasing based on current trends, targeted demographic, and expected turnover within required budgets- Overseeing recruitment, training, scheduling and coaching for all staff to maximize performance in customer service, revenue generation, and daily tasks- Utilizing marketing skills to lead regional promotional initiatives such as organizing sidewalk sales, creating targeted flyer ad campaigns, and organizing major holiday sales promotions for all stores- Leveraged strong negotiation skills to secure ideal leasing terms for 3 store locations- Applying excellent communication skills to develop and foster supplier contacts in Canada andthe United States- Effectively applying strong organizational strategies to oversee supply-chain and logistics for all stores. For example, ensuring purchases made in the US and Canada reach store locations in a smooth and timely manner by ensuring correct invoicing and alignment with NAFTA

- Promoted to Manager on Duty for Sale and Service department. This entailed supporting staff to find solutions to complex client issues and managing customer concerns that required escalation- Applied strong analytical skills when reviewing client portfolios and determining the most suitable financial advice on maintenance of their financial products (mortgages, loans, credit cards, daily banking products)- Implementedbusinessdevelopmentskillstodrivebusinesssalesthroughopportunityspotting to enhance revenue opportunities- Effectively utilized strong customer service skills to identify client needs and offer corresponding financial products while ensuring superior client care- Recognized for outstanding leadership skills which lead to coaching and mentoring opportunities- Successfully led training sessions with new and existing staff on key system programs, sales promotions and sales strategies- Utilized communication and presentation skills to efficiently run weekly department meetings which entailed presenting on current promotions, review of current or new SOPs, and reviewing sales metrics and standings

-Maintained up-to-date knowledge on current mobile market including new products and services in order to explain and recommend Wind products and services to meet client needs -Successfully identified sales opportunities and initiated all paperwork to facilitate provisioning of service -Responsible for implementing opening and closing procedures for the store -Effectively managed all auditing or cash issues -Oversaw bank deposits and all administrative paperwork -Employed excellent leaderships skills in coaching and supporting other employees -Developed a strong knowledge of trouble shooting Android Systems, Blackberry, iPhone (iOS), Windows

-Demonstrated a high degree of business acumen to maximize sales opportunities by implementing and reinforcing selling techniques tailored to the women’s clothing industry-Accountable for executing company merchandise standards and replenishment process-Managed loss prevention by executing prevention strategies to secure company assets andphysical inventory to reduce shrink-Conducted weekly sales reviews with management tracking year-over-year sales targets-Utilized leadership skills to recruit and train all staff on sales techniques and SOP’s-Successfully established a process for ongoing training and coaching of staff

Business Management, Administrative Studies

Business Administration And Management, General, Diploma