Zoheb Shah Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Responsible for the delivery of value added payments products and services

Toronto, Canada Area

Branch

Leads a team of service professionals to deliver superior client experience and sales results. Champions client experience, problem resolution and leads client loyalty and access improvement activities across the branch team. Provides sales leadership through coaching and skillbuilding to both Sales and Service staff. Demonstrates Professional Retailing Behaviours by proactively interacting with clients in all areas the branch offering help and advice. Manages branch scheduling and makes recommendations for capacity and shift changes. Ensures a high level of employee capability and engagement. through employee development, coaching and empowering team to reach their optimum proficiency. As a change leader, effectively communicates and leads change. Demonstrates commitment to operational effectiveness by taking appropriate action to minimize unit losses.

Rbc Contact Centre

Leading a team of Proactive Banking Advisers to deliver superior client experience and business results. Focuses team on activities that supports business partners through high touch proactive calling capability, by leveraging efficient outbound technology and professional advice capability, resulting in increased revenue and improved client loyalty. Leads Organizational Change Initiatives, using effective communication to create awareness and desire for the reason for change, and supporting capability development to ensure employees have the knowledge and ability to execute the change. Demonstrate genuineness by removing barriers and create an environment for success.

Rbc Contact Centre

Leading team of Sales and Service Advisors to deliver superior client experience and business results. Ensures a high level of employee capability and engagement through coaching and management routines, empowering team members to reach proficiency level/expectations. Demonstrates commitment to operational effectiveness balancing meeting business objectives and time available to serve clients. Exercise good judgment when making decisions balancing risk and client experience.

Rbc Contact Centre

Train, Coach, and manage New to Bank / New to Role Banking Advisers. Support employee and career planning by helping team members navigate through career options, providing clarity and guidance on developmental activities. Through coaching and sales management routines build employee confidence and capability across all elements of the mandate

Executive Master Of Business Administration, Innovation Leadership

Computer Information Systems