Alam Zohra Baig Email & Phone Number

Projects:Implemented MS Dynamic CRM 2011, 2013, 2015, 2016, Dynamic 365 Classic, UCI 9.1 for different well-known Banks. Major CRM Modules covered for Retail and corporate banking. 1. Single Customer View 3602. Sales/ Prospect Management3. Complaint/ Service Request Management4. Retention Management5. Call Center Module 6. Marketing Management7. Digital Marketing8. Corporate Enrollment & Account Opening 9. Call Reports10. CRM Mobile… Show more Projects:Implemented MS Dynamic CRM 2011, 2013, 2015, 2016, Dynamic 365 Classic, UCI 9.1 for different well-known Banks. Major CRM Modules covered for Retail and corporate banking. 1. Single Customer View 3602. Sales/ Prospect Management3. Complaint/ Service Request Management4. Retention Management5. Call Center Module 6. Marketing Management7. Digital Marketing8. Corporate Enrollment & Account Opening 9. Call Reports10. CRM Mobile Application11. CRM Integration with Email Outlook12. CRM Security Module13. Reports & Dashboard14. Private Banking ModuleOther Systems Covered 15. Retail Internet banking16. Corporate Internet bankingBank Clients:Dynamic CRM projects successfully launched with the following Major Banks & and visited on-site.1. Bangkok Bank, Thailand2. Innovation Federal Credit Union, Canada3. First Abu Dhabi Bank – FAB, Abu Dhabi UAE4. National Bank Of Kuwait, Kuwait5. Mauritius Commercial Bank, Mauritius6. Ghana Commercial Bank, Ghana7. Bahrain Islamic Bank, Bahrain8. National Investment Bank, Ghana9. National Bank of Abu Dhabi, Abu Dhabi UAE10. Kuwait Financial House, Kuwait11. Zenith Bank, NigeriaMajor Responsibility (Summary)• Critically analyze the business domain before going to implementation.• Give detailed attention to QA plan including the allocation of least resources.• Utilize effective QA tools & techniques to show coverage of 100% business requirements & traceability matrix.• Applied & improved processes of product & process QA to ensure minimum QA resources with exceptional quality results.• Empower team by providing training in business domains & QA processes.• Strong Synchronization with clients to make sure user acceptance testing is successful & provide extensive trainings/ support before/during UAT phase.• Review Test Scenarios/ Test Data/Traceability Matrix prepared by QA team & further guide them on how to write effective Test Cases by using Azure Devops. Show less

Projects:Implemented Microsoft Dynamic CRM 2011, 2013, 2015, 2016 for different well known banks & financial industry to meet their financial requirements.Major CRM Modules covered for Retail & Corporate banking 1. Single Customer View 3602. Sales/ Prospect Management3. Complaint/ Service Request Management4. Retention Management5. Call Center Module 6. Marketing Management7. CRM Mobile Application8. CRM Integration with Email Outlook9. CRM… Show more Projects:Implemented Microsoft Dynamic CRM 2011, 2013, 2015, 2016 for different well known banks & financial industry to meet their financial requirements.Major CRM Modules covered for Retail & Corporate banking 1. Single Customer View 3602. Sales/ Prospect Management3. Complaint/ Service Request Management4. Retention Management5. Call Center Module 6. Marketing Management7. CRM Mobile Application8. CRM Integration with Email Outlook9. CRM Security ModuleMajor Responsibility:1. Analysis of core business requirements, Detail review/inspection of Functional/ non-functional requirements before going to implementation process and submit the requirement review results2. Travel to different client countries & performed extensive level of testing at bank testing environment including Functional, Usability, Security, System integration testing, performance, browser compatibility, UI testing. Represent detail test results to the client.3. Travel to different client countries & provide training regarding customized CRM product modules before UAT to start also provide support to client during SIT/ UAT. (System Integration Testing/ User Acceptance Testing).4. Establish and maintain traceability matrix among functional requirements and test cases through Azure Devops and represent 100% requirement coverage report to all the stakeholders.5. Represent detail test cases suites to all the stakeholders in the Azure Devops before test execution process. 6. Review UAT test scripts given by Client & compare with functional /integration test scripts to make sure we cover all the business scenarios during functional/integration testing & before UAT to start.7. Prepare software training guide, installation guide and release notes document.8. Help to technical team to find the root causes of the issues/ defects.9. Design the test plan including test preparation & execution timelines. Show less

> Analysis of core business requirements, performance related business scenarios and service level agreements also to make sure that the business and functional requirements are complete before going to implementation process.> Review web prototypes, Data Flow Diagrams, website Map and give recommendations on software design issues> Develop test schedule for the whole testing process through MS project 2010 and achieve the project milestones successfully.> Review… Show more > Analysis of core business requirements, performance related business scenarios and service level agreements also to make sure that the business and functional requirements are complete before going to implementation process.> Review web prototypes, Data Flow Diagrams, website Map and give recommendations on software design issues> Develop test schedule for the whole testing process through MS project 2010 and achieve the project milestones successfully.> Review executed functional test cases and test result reports submitted by the other team members and guide them about the agile development of test cases and agile test execution process.> Detail analysis of performance test requirements. Develop and execute detail performance test plan also to help development team to optimize the performance of the system. > Define and implemented SQA process, Issues / change management system processes.> Worked as a Scrum Master in Agile scrum methodology.> Maintain traceability matrix among software requirements and test cases through HP Quality Center also represented the coverage analysis of the business requirements to the stake holders. > Effective Configuration management of software work products and processes / standards through Microsoft SharePoint server 2007. > Documentation of software user guide, installation guide and release notes. > Completely involved in product development life cycle process - from requirement through post-release and engage effectively with software developers to understand technical concept. > Hands-on Experience in Quick Test Professional test automation tool. > Assign tasks to all the SQA team members based on their expertise and skills also trained junior staff for tracking and managing all the testing documents with the help of HP Quality Center. Show less

> Detail review/inspection of software requirement specification before going to implementation process.> Review web prototypes, Data Flow Diagrams, website Map and give recommendations on software design issues.  Develop and implement test plan.> Establish and maintain traceability matrix among software requirements and test cases through Test Director 8.0.> Perform different testing techniques Like Functional testing, integration testing, GUI testing, stress &… Show more > Detail review/inspection of software requirement specification before going to implementation process.> Review web prototypes, Data Flow Diagrams, website Map and give recommendations on software design issues.  Develop and implement test plan.> Establish and maintain traceability matrix among software requirements and test cases through Test Director 8.0.> Perform different testing techniques Like Functional testing, integration testing, GUI testing, stress & performance testing, compatibility testing, security testing, installation testing etc. > Define and implemented SQA process, Issues / change management system processes. > Document and monitor all the processes and procedures of the QA activities.> Completely involved in product development life cycle process - from requirement through post-release and engage effectively with software developers to understand technical concept.> Identify and communicate risks if occurred during product development life cycle process.  Communicate test progress, test results, and other relevant information to project stakeholders and management. Show less

> Review business and functional requirements documents to make sure it is enough compliant with the customer expectations.> Technically review database structure ERD and resolve issues. > Review web prototypes, Data Flow Diagrams, website Map and give recommendations on software design issues. > Develop, implement the test plan and successfully achieve the project milestone. > Establish and maintain traceability matrix among software requirements and test cases… Show more > Review business and functional requirements documents to make sure it is enough compliant with the customer expectations.> Technically review database structure ERD and resolve issues. > Review web prototypes, Data Flow Diagrams, website Map and give recommendations on software design issues. > Develop, implement the test plan and successfully achieve the project milestone. > Establish and maintain traceability matrix among software requirements and test cases through Test Director 8.0.> Perform different testing techniques Like Functional testing, integration testing, GUI testing, stress & performance testing, compatibility testing, security testing, installation testing etc.> Documentation of software user guide, installation guide and release notes.> Completely involved in product development life cycle process - from requirement through post-release and engage effectively with software developers to understand technical concept..> Communicate test progress, test results, and other relevant information to project stakeholders and management.> Team member of CMMI Software Engineering Process Group (SEPG) and participated in software engineering process definition stage for software requirement management, configuration management, validation and verification, product quality assurance processes in the progressive system Pvt Ltd. Show less

Projects :ENGAGE product, which is a scalable, flexible and powerful tool to connect disparate remote data systems allowing information to be modified, merged and filtered during transfer through different connectors like NETWORK, SQL, FTP (for Windows and Linux environment), MYSQL, Oracle, Ms Access, RCP (for windows and Linux Environment), MSMQ etc and each transfer process can be scheduled for complete automation.Testing of different manipulation script wizards for different file… Show more Projects :ENGAGE product, which is a scalable, flexible and powerful tool to connect disparate remote data systems allowing information to be modified, merged and filtered during transfer through different connectors like NETWORK, SQL, FTP (for Windows and Linux environment), MYSQL, Oracle, Ms Access, RCP (for windows and Linux Environment), MSMQ etc and each transfer process can be scheduled for complete automation.Testing of different manipulation script wizards for different file format conversions like CSVtoXML (reverse), CSVtoCSV, CSVtoIDX (reverse), XMLtoIDX (reverse) etc.Engage Report Requester Web-based application that enables users to request Reports in different formats directly from different remote systems which are platform independent (Linux, windows etc…) through RCP connector.Testing of Engage Dashboard application for DBFS Ltd England Show less

Mba, Management Information System

Majors : E- Commerce, Software Project Management, Enterprise Resource Planning Systems, Business Process Re-Engineering, Management.

Dit, Information Technology

Bsc, Math, Statistics, Physics And Computer Science

Fsc, Pre-Engineering

Hsc

Science Group