- assisting the customer in loans and credit card applicationsGuiding the clients to the product and make them understand the knowledge of the productBrief them about its understanding and how much they can recieve

Innovations (Emirates NBD)Dec 2019- present Engage and educate customers on product usage Convey brand information to customers and respond to questions/inquiries that arise Responsible for daily/monthly sales targets Investigate and address competitors’ activities Prioritize and schedule proactive calls to organization’s accounts Update and manage contact database with accurate profiles, notes, and relevant information Undertake training on the firm’s markets and products, and improve on selling skills To provide key market information on competitorsAssist in the implementation of sales & marketing strategies

• Resolved months of backlogged work, restored order and organization to processes/records in disarray, researched and solved billing problems and corrected invoicing and journal entry errors that had previously been missed.• Furnished company executives with A/P liability summaries and cash flow reports that were consistently praised for their accuracy, user-friendliness and timeliness.• Handled the processing, distribution, accuracy verification and maintenance of invoices, interfacing extensively with a nationwide network of vendors and suppliers.• Implemented technologies and process automations, including new EDI and ERP systems. Trained users and served as the primary troubleshooter on new systems, which propelled efficiency gains and cost-savings.• Instituted formal cross-checking of pack-lists and invoices, turning around problem of supplier overpayments and saving thousands of dollars each month

• Comprehensive background in loan and investment products.• Played a vital role in increasing customer satisfaction score through the utilization of effective customer service protocols.• Investigated and resolved customer issues in a timely manner.• Strong sales and service skills.• Ability to make independent decisions.• Ability to identify, respond and resolve the diverse needs of the customer.• Excellent Good organization and presentation skills• Impressive analytical and statistical skills• Honest and hardworking with proven dedication to adhere to work ethics• Learn, know and be able to present all products.• Proper execution of order and dispatch it on time.

• Preparing spread sheets • Performing extensive entry data• Review data and ensure accuracy of information• Preparation of the monthly balance sheet • Analyzing financial data and making conclusions• Involving and producing and analyzing year end financials accounts• General ledger entry including accruals and prepayments • Reconciling petty cash• Assisting with sales/ purchase ledger duties cash books and payroll • Monthly/quarterly management accounts preparation• Providing financial, commercial and strategic support to business• Recording of monies received and paid out

 Preparing spread sheets Performing extensive entry data Review data and ensure accuracy of information Preparation of the monthly balance sheet Analyzing financial data and making conclusions Involving and producing and analyzing year end financials accounts General ledger entry including accruals and prepayments Reconciling petty cash Assisting with sales/ purchase ledger duties cash books and payroll Monthly/quarterly management accounts preparation Providing financial, commercial and strategic support to business Recording of monies received and paid out Preparing of invoices and upkeep of accurate account system Preparation and input of month end journal vouchers Debtor and creditor reconciliation Involved in preparing monthly management accounts Inputting, matching, batching and coding for invoices Conducting regular business reviews of financial performance Assisting

• Providing quality responses to customer contacts in person, telephone & email.• Dealing with enquiries & answering calls from new and existing customers.• Suggesting solutions to customers in a positive manner. • Giving customers information about company services and products. • Recording all queries and making notes on logging software.• Dealing with all escalated complaints and enquiries efficiently and effectively. • Building relationships with customers. • Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail & face to face contact.• Quickly responding to customer enquiries and concerns. • Taking ownership of problems and tracking them to a successful conclusion.• Producing documentation and reports to a high standard.