As an Administrative Assistant at FoodSmith Bistro Pub, I play a key role in managing essential financial and operational tasks that ensure the smooth functioning of our establishment. My responsibilities include:- Balancing cash drawers and verifying nightly deposits from servers to maintain accurate financial records.- Conducting bank runs to manage financial transactions efficiently.- Scanning, organizing, and processing invoices to uphold meticulous documentation.- Inputting new employees into our payroll system and managing their tax documentation to ensure compliance.- Verifying server tip allocations and accurately processing payroll to support timely compensation.- Preparing payroll for management approval, ensuring adherence to deadlines and accuracy.- Organizing seasonal events, including managing schedules and guidelines for our booth at the European Christmas market.- Assisting in the planning of our Red Envelope Christmas event, which involves selecting prizes, creating marketing materials, and preparing envelopes in compliance with state gambling standards.With a commitment to efficiency and precision, I contribute to a high-functioning environment that supports both staff and patrons at FoodSmith Bistro Pub.

As the Vice President of Public Relations for the Phi Theta Kappa (PTK) Alpha Kappa Alpha chapter at Normandale Community College, I play a crucial role in enhancing the visibility and reputation of our organization. My primary responsibilities include:- Strategic Communication: Developing and implementing communication strategies to promote PTK’s mission, values, and initiatives across campus and within the community.- Social Media Management: Curating and managing content for our social media platforms to engage current and prospective members, as well as the broader community.- Event Promotion: Collaborating with fellow officers to plan and promote events that highlight our chapter’s achievements, upcoming activities, and community service initiatives.- Branding and Outreach: Creating marketing materials and communication campaigns to raise awareness of PTK’s programs, benefits, and membership opportunities.- Stakeholder Engagement: Building and maintaining relationships with campus administrators, faculty, and community partners to foster collaboration and support for our initiatives.Through this position, I have honed my leadership and communication skills while actively contributing to our chapter's growth and success. I am passionate about promoting scholarship, leadership, service, and fellowship within our community and inspiring others to join our mission.

As an intern at Recurly through the TriDistrict CAPS program, I gained valuable insights into the tech industry and customer relations during an immersive, profession-based learning experience. Working under the mentorship of Rachel Quick, I had the opportunity to explore various aspects of customer satisfaction and business operations.Key responsibilities included:- Collaborating with the Customer organization to understand how Recurly measures customer satisfaction.- Assisting in the preparation for Recurly’s annual customer survey, which involved analyzing and interpreting data.- Conducting research on revenue recovery strategies to identify best practices and improve customer experiences.- Participating in weekly class meetings, where I eagerly shared my progress and findings with my peers and instructors.Despite the internship being cut short due to COVID-19, the experience profoundly impacted my understanding of business dynamics and the importance of teamwork in delivering quality service. I appreciated the supportive and collaborative environment at Recurly, which fueled my curiosity and desire to learn more about entrepreneurship.

During my time as a Barista at Amore Coffee, I developed strong customer service skills and a passion for the coffee industry. At the age of 14 and 15, I embraced a fast-paced work environment and gained valuable experience in the following areas: - Customer Service: Engaged with customers, taking orders and providing recommendations to enhance their experience.- Coffee Preparation: Learned the art of crafting various coffee beverages, ensuring quality and consistency in every cup.- Operational Support: Assisted with daily operations, including inventory management and maintaining cleanliness in the café.- Team Collaboration: Worked effectively as part of a team, contributing to a positive work atmosphere and efficient service.This role laid the foundation for my future endeavors in the service industry and instilled a strong work ethic and attention to detail that I carry with me today.