Zachary Oliver Email & Phone Number

Seattle, WA, US

Seattle, Washington, US

Platform & Security EngineeringDefined program scope, product strategy, quarterly goals and customer-facing outcomes in the areas of DevOps, Security, Internal Developer Experience, Build & Release, and 24x7 On-Call Support. Defined 5 Engineering Excellence Pillars to govern objective measurement and continuous improvement across operations- Delivering.

• Effectively directed daily scrum for prioritization, data collection, data science, automated reporting, and compelling narratives. Designed architecture to leverage the cloud, including Amazon Web Services (AWS), EC2.
• Created strategic business plans and advertising strategies in order to expand brand visibility and ensure profitability.
• Reduced custom application build by defining the product roadmap and effectively leveraging existing platforms.

Advisor and Principal Technical Program Manager to Fabric, IncDevOps, Cloud Security, Cloud EngineeringDefining and driving multi-tenancy, active-active, and AWS cost optimization programs for $1B+ composable commerce startup

Seattle, US

• Platform Engineering & Developer EnablementDefined program scope across Developer Platforms, Cloud Engineering, Integration Engineering, and SiteReliability Engineering teams. Established measurable common KPIs & OKRs.
• Incubated several Developer Experience (DX) initiatives through cross-divisional listening sessionscreating a Developer Portal (using Backstage.io), an API/Integration catalog, application catalog,self-service.
• Improved cloud infrastructure security posture through enablement and team-based vulnerabilityrouting via Wiz.io, Tenable, and Cloud Custodian.
• Inspired and enabled the Co-op’s first secure, reusable, event-driven SMS platform throughenumeration of customer friction points and 72-hr proof of concept.
• Inspired several technical program initiatives like Kubernetes, Cloud Security, and AI/MLexperimentation via coffee chats, communities of practice (CoP) and Hack-a-thons.

Seattle, US

• Senior Technical Program Manager / IT Delivery ManagerEstablish a new IT delivery team to support rapidly growing REI.com media properties Expert Advice and Co-op Journal. Align strategies and outcomes between.
• Chaired a Platform Assessment across divisions providing a successful customer-centric approach to commonly discuss requirements and identify ways to merge duplicative content authoring tools.
• Achieved alignment between divisions on a shared mission of a common, intuitive, and performant technology stack, reducing IT investment significantly for this growth offering.
• Formalized and oversaw 24x7 site operations for both properties on target for 25M+ unique visits.

Seattle, US

• Senior Technical Product ManagerIdentifying and managing large, complex, Co-op-wide projects which require deep technical knowledge, strong cross-divisional relationships, consistent evaluation of critical next steps.
• Won 2nd Place at REI’s Innovation Days with a simple solution to identify inventory that is available at the store but not on the store floor. This replaced costly RFID alternatives with $300k solution and is showing.
• Selected as Innovation Days Ambassador, coaching teams across the Co-op on customer-centric design, conducting user feedback sessions, identifying minimum viable products, and promoting adoption of winning projects.
• Successfully completed an AWS PostgreSQL RDS POC proving the performance of PostgreSQL as a viable replacement option for Oracle Enterprise DB.

Seattle, US

• REI.com Site Support and Site ReliabilityManaged intake, triage, and resolution of REI.com, REI App, and related Digital microservice issues. Drove IT operational issue trends back to the stakeholders and development.
• Championed Engineering concerns around IT operations and broken customer experiences to sponsor a division-wide Ops Day with the goal of improving our culture, sharing best practices, socializing Ops wins, and focusing.
• Removed waste in 24x7 operations creating bandwidth to validate, analyze, and reproduce “Voice of the Customer” site comments enabling fixes to broken Digital experiences in real-time.
• Promoted a “mobile first”, performance-driven mindset improving uptime from 99.92% to 99.95% as the overall website crossed $1B in annual sales.Alpine Microsite/Microservices PlatformManaged Enterprise-wide onboarding.

Seattle, US

• Designed, documented, and implemented REI’s AWS onboarding initiative. Coordinated Executive Cloud Steering Committee aligning IT Senior Leadership on capability road map and execution. Designed education strategies.
• Implemented REI’s largest AWS application enabling allocation planning for all 150 stores.
• Reconciled delivery over 4 weeks through customer obsession, clear task identification, stakeholder partnership, blocker escalation, and empowering team members to make decisions.
• Delivered an initially at-risk and behind schedule project on time, improving stakeholder confidence, high availability, and customer satisfaction.

Bellevue, Washington, US

• Guidacent Technlogy Lead (Completed Jan 2016)
• Provisioned firm laptops and as well as tool configuration and support
• Managed and evaluated firm costs associated with technology, laptops, and tools
• Identified new technology solutions to promote better collaboration, information risk mitigation, security, file sharing, and archivingCollaboration Business Owner (Completed Jan 2016)
• Managed interactions with consultants, directors, potential hires, and clients
• Identified opportunities where collaboration with regards to knowledge sharing, professional development, or business functions would bring value to the firm or its clients

Seattle, Washington, US

• Merch Foundation (RMS 9 to RMS 14) and Merch Data Pipeline (AWS)Designed value-adding operations analytics solutions for diverse customers by working closely with stakeholders at all levels to identify and meet.
• Improved scrum delivery pace by 40% through accurate translation of business needs directly into query-based user stories, making it simpler to access and implement requirements.
• Implemented innovative approach to defining functional requirements that involves clearly describing business problem statements first allowing for more accurate project scope and ability to pivot product roadmap for.
• Achieved first pass quality on all deliveries to customers and stakeholders by scheduling frequent reviews with stakeholders ensuring implementation strategy was in line with expectations.
• Defined, educated, and created Tableau and MicroStrategy reporting roadmap for stakeholders in Inventory Management, Supply Chain, Merch Integrity and Technology on the new calculation for "in transit to store".
• Identified and mitigated business critical cross-system issues blocking evaluation of "in transit" issues via Oracle SQL and MySQL data analysis and stakeholder partnership.

Seattle, Washington, US

• Merch Foundation: Off-Price Purchase Order (PO) and ERP (RMS 9 to 14) Data ConversionDirected merchant-facing transaction system conversion including purchase orders, inventory, and related functions for over 4 billion.
• Spearheaded three “mock conversions” prior to rollout in order to identify potential issues and correct them before live conversion of data, preventing potential catastrophic losses.
• Mitigated business risks and improved transparency to stakeholders by creating project charter with clearly defined data conversion scope mapped to business operations and processes including proposed outages and.
• Achieved over 99.9% data accuracy in conversion by resolving more than 100 risks and issues before live roll out.

Seattle, Washington, US

• Selling Systems: IBM Customer Order Management (COM) - Enterprise Routing and AvailabilityDirected major project and initiative lifecycles including defining scope, identifying current state parity, designing systems.
• Drastically cut order cancellation rate 71% by educating teams and stakeholders on long-standing, previously unknown inventory and routing issues.
• Reduced redundant analysis by 60% via creation of object-oriented documentation of system logic.
• Enhanced clarity by clearly defining key test cases to define "black box" order routing behavior, documenting result for all stakeholders.
• Negotiated with stakeholders and defined process for gap analysis to significantly mitigate project risks, resulting in more streamlined workflow overall.

Redmond, Washington, US

• Microsoft TranslatorDeveloped and implemented formal data acquisition processes and requirements. Recommended mitigation plans for current processes to reduce errors and risk. Key Achievements:
• Collaborated with management, providing valuable advice regarding deployment strategies and user stories for language translation services.
• Identified one-week performance gap in normalizing data collection, solving bottleneck by recommending allocation of new resources to address analysis and perform conversions.
• Enhanced data science and translation algorithm experiments by successfully managing scrum and coordinating data acquisition.

Arlington, VA, US

• IT Value Stream Lean+ Program – Everett Lead787 IT Process Improvement Analyst / Project ManagerLed 25-person cross-functional team focused on identifying issues, isolating root causes, and developing plans to prevent.
• Saved company $1.4 million daily by identifying production system flaw on 787 line and suggesting rapid fix.
• Recognized as top project (“Driving Customer Value”) for 2011 by company CIO.

Arlington, VA, US

• 767 / 777 / IRC IT Lean+ Business Data Analyst / Project Manager
• Coordinated IT oversight and expertise to identify process issues and waste in manufacturing flow time
• Managed project lifecycles of applications to ensure stability, security, and sustainability
• Streamlined roles and responsibilities of 16 person team to reduce redundancies and contention
• 75%+ reduction in decorative laminate backlog due to my streamlining efforts, saving millions
• Featured in Boeing - Product Systems video showcasing the value brought to the airplane customer

Arlington, VA, US

• CAD/CAM Engineering Systems and Business Data Analyst / Project ManagerProduced, analyzed, specified, and validated stakeholder needs, compiling user requirements to understand necessary technology solutions to.
• Decreased production defects by 35% by piloting outsourcing and subcontracting test strategy.
• Recommended system approach resulting in 1st CAD/CAM application to pursue Agile development.
• Increased system performance by 25% through leading migration from SGI to AIX.

Bachelors, Computers Science, Japanese, Business

Advanced Education, Japanese, Italian

Advanced Education, Culinary Arts

Education record

Data Science

Scrum Master