Zoltan Szabo Email and Phone Number

Contract Deliver Shared Services ( CDSS ), is the Shared Service of choice of BT supporting Lead to Cash ( L2C ) business processes. CDSS is a global organization of 1000+ staff globally, supporting: Customer Service Request Management ( from request to handling to quoting, ordering and delivery tracking ) and Commercial Operations ( Inventory Management , Revenue Assurance, Billing, Contract Management etc )As a Service Request Manager within CDSS I am supporting a Complex account being reponsible for the AMS region. Main responsabilities include Comply with Service level agreement and take necessary actions in cases of over and under delivery on service request to manage customer perception and expectation as well as delivery costs.Ownership of / Accountability for Proposal development end-to-end and order management.Order placement for Customer‐approved service requestsPerform service request tool updates throughout the lifecycle of the service request.

www.misssixty.com www.energie.itSixty UK / Sixty Distribution are subsidiaries of Sixty Spa covering Multi - Channel distribution of Miss Sixty, Energie, Killah, Refrigiwear, and Murphy & Nye in the UK and Irish Markets.- Had the opportunity to manage various sites and for 3 years from 2013 May until 2016 May I was responsible for Dual sites around the London area. The locations included High Street Kensington, Westfield Shepherds Bush, Covent Garden and the newly opened Flagship site on Brompton Road, mono Miss Sixty sites and a Multi brand site. These units have varied from fast paced environments to more boutique, customer focused ones. Demonstrated a target driven, innovative, dedicated management style shown ability to lead, inspire with passion, my accountability and attention to detail. Leadership skills have enhanced, attention to detail has grown and vision has widened. - Accountable for: Recruitment, P & L, Visual Merchandising, CRM, Team Management and Development, Store Compliance and Security, Payroll Budget Management, Stock Control, Drive Brand Awareness, Monitor Service Standards.- Maximum overall turnover controlled was 2.2 million a year. Largest reporting line was a team of 24 employees, including 2 assistant managers, 2 supervisors, 3 Senior Sales, 2 In-store VMs and 13 sales assistants, I reported directly to the managing director who was based in Italy.

www.kathmandu.co.uk1.5 million a year turnover store over 1200 sq feet. Responsible for a team of 18, an assistant manager, 2 supervisors and 10-15 sales assistants; reports directly to the managing director.

Management of a £2.5million a year triplex floor store over 2200sqf with 2 brands (Energie-Miss Sixty).

Administration assistant to the Wholesale Business Manager and C&C Manager. I held the role for a period of one year, after which time the department has been moved and cancelled. Thereafter I have taken on a Sales role within a Retail store on Oxford Street. Main duties include: Collecting store turnover figures and produce daily/monthly taking reports for the wholesale business manager. - Assist he wholesale business manager in budget preparation for the store before commencing buying season. - Prepare reports on the business performance of the stores, weekly/ monthly top seller reports by division and publishing reports for Wholesale Manager and the Sales Team. - Monitor customer’s accounts (AS400), ensuring the correct stock level for the stores throughout the season and distribution of best sellers. - Placing repeat orders for Ladies/ Men/Kids wear collections