As a Delivery Manager I am responsible for managing client portfolios (with 80+ team members on 15+ projects), ensuring project/PI success from inception to completion. I consistently deliver profitable projects by overseeing scope, timelines, and client satisfaction while implementing best practices. My expertise includes financial forecasting, team leadership, and integrating new resources seamlessly into projects. I also maintain strong client relationships, drive business growth, and handle escalations effectively. Armed with a solution oriented approach my goal is to ensure smooth operations and high customer satisfaction.

During my time at Starschema as a Project Manager, I have been leading diverse teams and ensuring successful delivery through the course of the whole project lifecycle. Here I have successfully managed and delivered projects in several fields like logistics, Web-based, pharma, data lakes, etc. as well as internal scaling, TQM and audit efforts. I have always strived for outstanding resource management, client satisfaction and maintaining project continuity, even in complex scenarios. Using tools including but not limited to fostering strong communication channels, both within the team and with clients, ensuring transparency, timely issue resolution and always up-to-date progress tracking and forecasting. I am adept at recognizing and leveraging business opportunities, enhancing team motivation, and supporting team members' development.

- Act a Product owner and Project Manager of the company's internal employee social platform used by 250k+ employees on a regular basis- Communicate expectations to project team members and manage the process from assessment and definition, creative & technical design, production and development, testing and launch- Create and oversee project schedule; ensure timely completion through all phases; take lead on quality control issues; write and present project plans/risks in collaboration with other team members- As a mentor support new project managers during the onboarding process and actively collaborate with the project director in the process of building up new and fine-tuning existing practices, principles and templates for managing projects- Oversee the creation of goals and strategy throughout the projects

- Working with senior leadership, IT Business Analysts and 3rd party suppliers to assess the change management implications to process and policy of the new business design- Ensure business as usual is maintained during the transition and changes are integrated into the business- Delivering projects to contracted service levels and within defined financial and timely targets- Supervising the work of Project Managers and other project participants (external contractors/suppliers/consultants)

- Supporting development of the Division’s medium-term plans and annual work programs in line with the supported business area’s objectives, and regularly reviewing the progress of the work programs- Overseeing work processes and ensuring efficiency and adherence to procedures- Management of comprehensive IT projects in local- and international teams- Contributing to the continuous improvement of project delivery lifecycle processes- Managing vendor relations and monitoring services provided by externals

- Management of complex IT projects from data discovery to completion ensuring all milestones and targets are met- Accountable for budgets in relation to projects- Cooperation with different divisions, own and client PMs- Capturing and consolidating cost of delivery- Monitoring delivery plans and implementation strategies to counter/minimize overhead

- Working with multiple Business Departments and IT teams to capture requirements, design and implement solutions- Ensuring proper communication of business requirements across stakeholders to ensure solutions are consistent with business standards- Creating technical and/or functional designs to support the customer requirement and business objective- Define business risk questions and provide vialble solutions and alternatives

- Full management of new feature and service implementation on 25 job portals- Execution of company wide SEO strategy- Continuous optimization of User eXperience of portals and services- Exclusive client management and reporting for top management

- Improvement of product functionality and assistance in the development of future services- Daily communication with data providers, clients - preparing implementation of customer needs- Overseeing CRM management and improvements

- Assessment, processing and mediation of client needs- Improvement of products and services in cooperation with the developer team- Coordinating my team’s day to day work, organizing their workflow- Payroll-, shift management

- Portal structure development- Brand management- Evaluating and implementing of client needs- Planning an executing the Social Media Strategy