Content Creation, Video Editing, Storytelling

• Was a core part of the modernization of the payment platform within Paramount Commerce. Responsibilities included technical design, effective project management, and business analysis.• Coordinated completion of over 150 feature and change requests across a globally distributed, cross-functional engineering department comprising 7 development teams operating in Canada, Turkey, and Vietnam.• Transformed architectural design session outputs into over 500 clear and effective user… Show more • Was a core part of the modernization of the payment platform within Paramount Commerce. Responsibilities included technical design, effective project management, and business analysis.• Coordinated completion of over 150 feature and change requests across a globally distributed, cross-functional engineering department comprising 7 development teams operating in Canada, Turkey, and Vietnam.• Transformed architectural design session outputs into over 500 clear and effective user stories, driving delivery of new feature requests.• Collaborated closely with key stakeholders, including product managers and executives, to gather comprehensive functional requirements which aligned with project objectives and business goals.• Identified and resolved weaknesses, whether technical, organizational, or cultural, that impeded program success by asking tough questions and shining a light on problems in a blameless way, particularly at cross-functional borders. Show less

• Designed and implemented innovative automated tools using Power Automate/Logic Apps and MS Forms to improve feature ingestion, bug reporting, and overtime approvals. This resulted in a significant reduction of manual overheads by at least 50%.• Implemented an automation initiative that integrated account creation tools such as ADUC and Exchange into a single interface. Produced a 60% reduction in service ticket resolution time and improved resolution accuracy.• Leveraged a combined… Show more • Designed and implemented innovative automated tools using Power Automate/Logic Apps and MS Forms to improve feature ingestion, bug reporting, and overtime approvals. This resulted in a significant reduction of manual overheads by at least 50%.• Implemented an automation initiative that integrated account creation tools such as ADUC and Exchange into a single interface. Produced a 60% reduction in service ticket resolution time and improved resolution accuracy.• Leveraged a combined approach of backlog management and Gantt charts to facilitate the upgrade of a legacy web application by prioritizing over 200 feature requests. Completed 90% of the requested items within a tight deadline, resulting in timely project delivery.• Transitioned a long-term Waterfall-oriented Product Owner to Agile methodology by leading training workshops and demonstrating the benefits of Agile. Project experienced improved collaboration, transparency, and faster delivery of high-quality products.• Led the end-to-end development of a user-friendly booking management platform, from ideation to deployment, using Agile methodology. Delivered the new web application on time and with zero production bugs/defects, minimizing post-deployment maintenance work.• Conducted in-depth requirements gathering interviews with 20+ stakeholders and analysts. Translated insights into comprehensive business process flows in MS Visio that facilitated the transition of Deskside and Desktop Engineering Services. Show less

• Administered identity and security access for a large environment of 35,000 end users. Ensured compliance with company policies and minimizing security risks. • Improved and documented processes for all facets of ID administration, including on-boarding/off-boarding, access entitlements and terminations, and emergency/privileged access management. Trained staff in these procedures.• Created and maintained Visual Basic scripts to automate ADUC, Exchange, and Lync object modifications… Show more • Administered identity and security access for a large environment of 35,000 end users. Ensured compliance with company policies and minimizing security risks. • Improved and documented processes for all facets of ID administration, including on-boarding/off-boarding, access entitlements and terminations, and emergency/privileged access management. Trained staff in these procedures.• Created and maintained Visual Basic scripts to automate ADUC, Exchange, and Lync object modifications, increasing efficiency and accuracy. Show less

• Utilized the ITIL methodology to analyze, optimize, and develop business processes.• Provided technical support for a range of specialized health equipment, including audiology, x-ray, and pharmacy machines and printers, including coordination with vendor support.

• Supervised the daily operations of IT service delivery for 4 Hospitals and 13 Health Facilities in Northern BC for 1000+ end users.• Assisted in designing and executing a technical skills training program that resulted in the upskilling of over 200 individuals.• Maintained a website featuring software guides and resources, providing employees with easy access to information and support.

• Created a data analysis tool to extract insights from intake data, providing valuable findings on student demographics.• Provided IT support in a Mac environment, including workstation repair and servicing, for 20 schools and over 100 end users.

• Trained and mentored staff in job duties, cleanliness, quality, and service to maximize performance• Utilized intrapersonal communication skills to enhance customer experience and add value to each interaction• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team

Contracts included:Software Development and PlanningDec 2005 – July 2007• • Successfully ensured the on-time delivery of project milestones by coordinating testing, managing scope creep, and implementing revisions as necessary.• Facilitated requirements gathering sessions with stakeholders located overseas, ensuring their needs were clearly understood and incorporated into the project scope.• Defined detailed design specifications and ensured alignment with developers prior… Show more Contracts included:Software Development and PlanningDec 2005 – July 2007• • Successfully ensured the on-time delivery of project milestones by coordinating testing, managing scope creep, and implementing revisions as necessary.• Facilitated requirements gathering sessions with stakeholders located overseas, ensuring their needs were clearly understood and incorporated into the project scope.• Defined detailed design specifications and ensured alignment with developers prior to the start of the development lifecycle.Computer Lab AssistantFeb 2003 – Sept 2003Tutorial Leader and TutorSept 2003 – Dec 2004Assistant Systems AdministratorSept 2003 – Dec 2004Research AssistantJuly 2005 – Nov 2005UNBC Physics Club Vice-PresidentSept 2002 – June 2003 Show less

• Organized and executed technical summer camp programs, fostering the development of computer skills in participants. • Recruited, trained, and managed a team of 50+ volunteers to ensure the effective operation of the program.

• Created and delivered science and technology summer camps for kids ages 6-13. Researched and developed camp programs, created camps day to day schedule, supervised and taught campers. • Collaborated with various community organizations to acquire donations and establish a computer lab to support the program.