DirecTech Labs was acquired by DirectScale in March 2022. As CIO of a SaaS company, I oversee all Product and Technology for the company.

Co Founder / CTO of a Data Science Startup with expertise in Machine Learning, Predictive Analytics, and Data Visualizations. We built a Sales Rep Genome to accurately predict churn for the Direct Sales Industry ($186B). Techstars LA 2017

Initially chartered to build bridge between information technology department and senior business partners through consumer engagement, operational support, business/IT alignment, and program development for a higher education company with annual revenue of $2.3B. Directly accountable for the IT strategy, intake process, business architecture, prioritization of project requests against ROI, management of IT demands, and external and internal business communications for 25,000 employees supporting 120,000 students. • Partnered with C-level and VP business executives to create the first corporate IT strategy and corresponding 3 year roadmap to deliver best in class customer service to students, faculty, and staff.• Defined strategy, multi-year student lifecycle CRM roadmap to provide a 360-degree view of each student including all preferences, multichannel communications, and improving the quality of student services through greater customer self-service while anticipating customer needs.• Decreased 500+ project requests to 20 focused high value projects and 98% on-time delivery by implementing IT intake governance process with financial ROI model for business prioritization. • Negotiated with Microsoft to fund $100K for an Office 365 implementation for 150,000 students, faculty, and staff.• Reduced the IT operational expenses by 35% through consolidation and elimination of non-critical and redundant applications.

Defined and spearheaded the technical strategy, 3-year roadmap, innovation, architecture, design, development, and support for a global gaming corporation with 10 integrated mega resorts. Managed over 100 architects, developers, and support resources across US, China, Singapore, and India to design, implement and support over 1,000 custom and commercial business applications across the US and Asia. This included all resort verticals including Casino, Hotel, Convention, Food & Beverage, Finance, Procurement, HR, Legal and Marketing.• Designed and implemented a real-time CRM Marketing Operations Platform for Gaming / Hospitality / Retail / Entertainment Industry to drive $50MM+ incremental revenue in under 6 months for each region including US, China and Singapore. Provided tools to track, identify and anticipate customer needs in order to provide the most profitable offer at the right time and through the right channel. • Partnered with our C-level executives to embark on a global "IT Transformation" overhauling personnel, processes, and technology worldwide resulting in a 30% reduction in operational expenses and 50% faster project delivery. • Recognized and specifically noted within joint HP and Microsoft Case Study, “Mission Critical Enterprise” for early adopter Data Warehousing initiative for Marina Bay Sands Resort in Singapore. • Leveraged technology to implement customer service initiatives to provide 5-star, 5-diamond service for consumers which ultimately lead the Venetian/Palazzo resorts to obtain the world’s largest AAA Five Diamond resort designation• Architected highly available Enterprise Private Cloud platform to consolidate global operations and virtualize over 100 servers.• Created a User Experience and Innovation group who focused on interactive, self-service customer applications delivered on kiosks, websites, mobile devices, hotel guest in-suite TVs, digital signage throughout the property, and on slot machines

Designed and implemented a Patient Electronic Medical Record and multi-channel Communications platform on a mobile tablet for physician startup healthcare company with 35 developers. • Negotiated and managed all application development with an outsourced Bangalore, Indian company• Oversaw all aspects of the platform including 15 concurrent work streams• Applied and became a Microsoft Partner

Software Consulting Business

Led the design of a virtual Internet casino for a group of American and Venezuelan investors. Managed budget and allocations to activities and resources; interviewed, hired and managed team members; and mentored several junior level programmers. Oversaw team of 10 consisting of programmers, network administrators and several graphic artists/animators in writing more than 10 games. Solely responsible for the design and implementation of 4 games.• Developed numerous solutions utilizing Java applications, Microsoft SQL Server backend databases and Sun Servers• Expedited re-design of 4 existing games and creation and completion of 4 more within 6 months; in an additional 4 months, the franchised product was generating 500% return for the investors• Mentored 2 inexperienced programmers to become high quality producers within 6 months.