Financial Worker
Current1. Determine on-going eligibility of clients of multiple public assistance programs; conduct interviews, and review and verify information on clients' status with respect to program requirements. 2. Determine initial eligibility for households applying for Emergency Assistance or active on public assistance and applying for additional programs; conduct interviews, and review and verify information on clients' status with respect to program requirements. 3. Effectively communicate program time limits, expectations and other program requirements to the client, and serve as a central point of communication for financial, childcare and employment services. 4. Determine benefit amounts for clients, and re-determine benefit amounts required by changes in a client's status, by reviewing and verifying client information, preparing budgets and related documents, and calculating benefit amounts in accordance with established benefit standards. 5. Perform data entry on, retrieve information from, and employ other keyboard skills with multiple county and state computer systems (including MAXIS, MMIS, WIS, PRIME and Outlook). 6. Advise clients of case status, including explaining eligibility requirements and benefit factors, refer clients to programs to assist them in maintaining eligibility, and to programs and other community resources in the event the client is no longer eligible for public assistance. 7. Maintain detailed knowledge of the current requirements of multiple public assistance programs through meetings, training sessions and the review of appropriate literature. 8. Attend appeal hearings and documents the actions taken by the agency regarding eligibility or amount of public assistance issued. 9. Provide caseload coverage for co-workers. May provide on-the-job training for staff new to the agency or new to a particular program. 10. Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal state and local standards.
