Updating ticketing board, taking follow-up on old tickets from resources.Assisting resources on daily basis with different issue Handling escalations by L1,L2 EngineersMonitoring the stats, Idle time, Billing hours of Resources through Bright GaugeCoordination with project team to create new projects for clientsMaking sure the documentation is updated if there is any changes in network, passwords, or any other procedures. Responsible for Office 365 services and deliveries to all. Deployed solution performed email and data migrations Create and modify scripts or applications to perform tasksActive Directory, Office 365, Group Policy, DNS, DHCP, ADFS, Antivirus Server, Power Shell, DUO, OKTA, MFA, FortiClient, VPN, Azure AD, and Exchange. Office 365 administration.Office 365 AD and email migration.SharePoint and One drive Administration.Teams' administration.Security and Compliance administration. Advance Threat Protection ATP.IP phones like PBX, Star to star, and Avaya administration.Responsible for smooth Office 365 operations, including on-premises migrations and customer onboarding. Administer and support an enterprise-level Microsoft Exchange infrastructure.Responsible to Implement Intune with Co management, Hybrid Ad joined and Azure AD Joined Devices.Responsible for Application and polices deployment with Intune device management.Responsible for Syncing AD users with AAD sync tool and fix all sync errors. Managing, securing, and troubleshooting office 365 and client computersTrain new team members in system and backup related tasks to proficiently navigate our systems and tools.Monitor data backup jobs in Veeam. Fix errors and ensure that disaster recovery systems are working perfectly at all client sites.Monitor system alerts to proactively identify and address system health and performance issues.Manage remote systems updates and patches, applying critical security updates while minimizing service disruption.

Plan and design IT Infrastructure and make changes/upgrade as per requirements Coordinate closely with helpdesk team to ensure the compliance of GCS’ SLAs. Balance load of tickets among team. Escalate the tickets when necessary. Manage, develop, and train the help desk team and evaluate their performance. Contribute to improving customer support by actively responding to queries and handling complaints. Follow up with customers to identify areas of improvement and log them in the standard GCS list. Maintain a list of lessons learned and share it with teams monthly. Develop management reports / dashboards on the help desk team’s productivity Ensure the compliance of helpdesk support policies and procedures. Manage timely hardware delivery through courier by L0 resource. Optimize the utilization of resources and balance capacity vs. utilization ratio. Proactively assist the helpdesk team wherever required.

Non-Profit Org (Client) Provided Remote support to all the user Updated procedures and documentations Managed Voice, Servers (AD, Terminal, App servers) Office 365 and Printer Servers. Non-Profit Org (Client)Provided remote support to all 36 sites Managed AD, Office365 and Printer servers. Created new procedures for onboarding and offboarding of users Managed Zendesk ticketing portal generating monthly and weekly report Worked on SharePoint and OneDrive Non-Profit Org (Client)Completely onboarding the client Gathered all the information and created a knowledge base and then uploaded to IT Glue Created procedures for all cloud and host-based applications created procedures for onboarding and offboarding of employees created onsite operation policy and then created and implemented Dell Image on UCP network Implemented MFA policy on Office365 Provided remote support to users Managing Ticketing Board on ConnectWise Manage

MANAGING WINDOWS SERVER 2019 BASED NETWORK.• MANAGING SQL 2019• INSTALLED AND IMPLEMENTED PBX SERVER• INSTALLED AND IMPLEMENTED VICCI DIALER SERVER• MIGRATED WHOLE NETWORK AND DOMAIN SERVER ALONG WITH SQL SERVER FROM 2008 SERVER TO 2019.• MANAGING PFSENSE AND SQUID• CONFIGURED VPN SERVER FOR SECURE TRAFFIC ON WINDOWS SERVER• INSTALLED AND MANAGING MIKROTIK ROUTER

Managing and Configuring Windows Server 2012 Based Network. Managing Windows SQL Server 2012 Managing Configuring Windows File Server Managing and Configuring Remote Based Networks or Masco Energyand Masco Spinning Mills Scheduling Backups on Daily Basis of Windows Server, SQL and FileServer Managing Group Policy on File server and SQL Managing and Configuring Router and Switches Performing Inventory and Giving Report to Senior Management. Managing Group Websites Capanels and Email Addresses. Managing and Configuring Time attendance Machine and Software. Installing configuring different Accounts and company InventoryRelated Softwares.

Managing and Troubleshooting of Windows Server 2012 Professional on 70+ Clients in Domain and Workgroup Network.● Installing network and computer systems● Maintaining repairing and upgrading network and computers systems● Diagnosing and fixing problems or potential problems with the network and its hardware, software and systems● Monitoring network and system to improve performance● Meeting up with the financial requirements by submitting information for budgets monitoring expenses● Preparing users by designing and conduction training programs, providing reverences and support.● Managing office environment and checking staff progress regularly● Designing and implementing office policies

• Managing and troubleshooting Domain Network of Window Server 2008 and Window 7 professional on 150 nodes Domain and Workgroup.• Managing supervising Domain network of remote branches.• Installing , Configuring and maintaining PFSense.• Managing , Supervising and Maintaining British Council Servers for online Examination by British Council.• Managing , Configuring and Maintaining Pearson VUE servers including Exam Machine , Exam Server and client machine For Exams By Pearson VUE.• Maintaining , Supervising Both Authorized Test Centers British Council and Pearson VUE , and Conducting Exams.• Conducting Online Classes through interactive Smart Board and interactive projectors.• Installing , Configuring and Managing Wireless Networks.• Supervising and Maintaining Lan based network.• Schedule backup tasks on daily basis; create backup copies on backup servers & External Media .• Maintain & monitor all network performance.• Forwarding daily activity reports and official applications backup reports to the higher management.

Managing troubleshooting Domain Network of window server 2012 Monitoring ,analyzing of whole network including clients on window7, window8. Keeping backup of Data base every day Monitoring , Managing Database server (SQL 2012) Configuring Cloud Printing For Clients. Managing user and groups using Active Directory Configuration and implementation of Group Policies on whole network Leading my team and assist them in any trouble. Forwarding Daily activity report to Director of company

Managed and troubleshoot Domain Network of Windows Server 2003/2008, Windows XP Professional and Windows Server 2000 on 350 nodes domains and workgroupsDeployment of new departmental networks Microsoft Exchange server 2003• Installation & Configuration of Proxy on servers and users end.• Installed, configured and maintain ISA servers 2004/2006 for whole Network.• Schedule backup tasks on daily basis; create backup copies on backup servers & External Media.• Maintain & monitor all network performance.• Forwarding daily activity reports and official applications backup reports to the higher management..

Lab administration.Lab maintenanceTo train new students System TroubleshootingHardware installationSoftware installation