Zora Cassidy Email & Phone Number

United Kingdom

Responsible for customer service, product enhancements and successful delivery of services for a broad range of global customers.• Lead the transition to Aptean structure and processes after In2grate was acquired by Aptean, which involved successfully moving 17 years of Support history and the transition of more than 500 customer accounts• Account Manager - defence industry customers.• Project managing various projects for PRIAM warehouse and logistics products with major accounts like Clipper Plc, Tottenham Hotspur F.C.• Since accepting the role of a Project Manager for Aptean I have successfully delivered more than 200 projects small and large.• Customers and colleagues value my opinion and trust my expertise.

Solihul

Responsible for customer service, sales and product enhancements for a broad range of global customers. Managing a team of consultants and developers to deliver product enhancements and integration solutions across a portfolio of ERP tools.• Implemented Jobscope VisualFactory integration delivering improved production efficiency, reducing cost and enabling paperless operations.• Effective account management, increasing customer satisfaction and growing existing customer services.• Implemented Microsoft Dynamics and Jobscope WMS integration to provide holistic financial reporting across production operations.• Recruited and developed the delivery team to support key customers including the defence industry.• Tailored and implemented support packages, providing end of life support for legacy systems.

Solihull

Senior Jobscope consultant, managing a portfolio of customers whilst engaging with the pre-sales team to provide new customer solutions.• Owning RFI/RFP process including the interaction and proposal with the customers.• Building on an existing customer base identifying and addressing training needs.• Customer consultation on business process change including preparation of functional specifications.• Project manager for Jobscope integration projects. Including development and implementation of Web based product configurator.

Solihull

Senior Microsoft Dynamics consultant managing a portfolio of customers.• Microsoft Dynamics NAV 2013/TRIMIT implementations for manufacturing and fashion companies which included conducting a detailed business process and fit gap analysis, data migration requirements, creating fit design and functional design documents, conducting user training and user acceptance testing.• Microsoft Dynamics NAV 5.0 implementation - Stock management for a large Golf and leasure resort.• Microsoft Dynamics NAV customer support and post implementation consultancy.

Solihull

• Infor ERP implementations and consultancy in EU, USA and China. • Implementing a remote business solution upgrade for a company based in India. • Implementation and project management of MAPICS - (Tranter Heat Exchangers: China, America, and Europe)• Development, Installation and Deployment of Browser-based secure access from all European offices to the company’s ERP business system • Achieved improvement in: Profitability, Quality, Customer Service, and to maximize the contribution and involvement of all employees of the Company.

Msc In Engineering And Post Graduation Diploma In It

Master Of Science (Msc), Automotive Engineering