Zoran Dimitrievski Email & Phone Number

Skopje, Skopski, North Macedonia

* Design, develop, and execute manual test cases and test plans.* Identify, reproduce, and report bugs or defects.* Collaborate with the development team to ensure smooth release processes.* Assist in test environment setup and maintenance.

Kumanovo, Northeastern, North Macedonia

* Assist the lead instructor in delivering course content.* Provide one-on-one or group support to students struggling with course material.* Answer student questions and clarify concepts during scheduled sessions.* Offer guidance and feedback on student projects and assignments.* Monitor and track student progress and performance, providing feedback on.

Kumanovo, Northeastern, North Macedonia

* Serve as the primary point of contact for assigned key accounts, building and maintaining strong, long-term relationships.* Proactively communicate with key account contacts, understanding their business needs, pain points, and long-term objectives.* Regularly gather feedback from key accounts and use it to improve service delivery and product.

Kumanovo, Northeastern, North Macedonia

ServicePro™ a ServiceTitan Company is a cloud-based and mobile SaaS company that provides comprehensive software solutions for the Pest Control, Lawn Care, and Arbor Care industries with more than 25 years of experience. Trusted by companies of all sizes, ServSuite™ currently has over 50,000 users worldwide.* Applied extensive knowledge of software testing.

Kumanovo, Northeastern, North Macedonia

MarketingPlatform is a Danish/Macedonian SaaS company that provides email marketing and marketing automation services.* Used Zendesk to track and document all customer requests for support, and actively participated in defect reporting and testing for timely resolution.* Actively collaborated with the product development team to identify and report.

Kumanovo, Northeastern, North Macedonia

• Drive Core LLC is a Technical Support Company that provides dispatching services, organizing distribution, and tracking of shipments for freight carriers and transportation companies in the United States.
• Led a process of recruitment, orientation, and training for Customer Service and support of 10+ new hires;
• Handle a minimum of 30 to 50 clients daily via e-mail or phone;
• Manages support for up to 24x7 incident management and resolution which covers a fleet of 30+ independent truck drivers and 1,300+ Freight Broker Companies while maintaining a 96% On Time Delivery (OTD) rate;
• Created and supervised 100+ daily routes through InTouch fleet tracking software to ensure successful deliveries are made timely and safely under DOT policies and regulations.
• Increased driver connectivity through direct communication and personal counseling, resulted in continuous improvement of yard appearance, equipment upkeep, and drivers' behavior.

Kumanovo, Northeastern, North Macedonia

The company provides Facility management, professional cleaning services, and Interior Design, ranging from residential buildings to educational facilities, local business offices, restaurants, industrial premises, and commercial properties. The company operates with an approved license issued by the Housing Regulatory Commission of R. Macedonia.*.

Monrovia, Montserrado County, Liberia

• Under the US Army Logistics Civil Augmentation Program (LOGCAP IV), Fluor OUA TEAM provided support to Joint Forces Command 101st AB Division and NGO Medical Organizations across Liberia, West Africa in their endeavor.
• Provided timely support for hardware, software, and network-related issues, for 120+ onsite and remote end-users;
• Responded to and solved 50+ weekly tickets with a closing rate of 93% on the first call;
• Automated data backup processes, increasing network security and saving company resources;
• Created, modified, and deleted user accounts in Active Directory;
• Performed remote service calls for the users in 6 different Ebola TreatmentUnits (ETU) across Liberia;

Afghanistan

• Under the US Army Logistics Civil Augmentation Program (LOGCAP IV), Fluor provided the US Department of Defense (DoD), coalition forces, and Federal inter-agency with multi-functional logistical services during.
• Promoted from an IT Technician to IT Coordinator I in less than 2 years due to exceptional document performance, detailed reports, and keeping track of all IT Equipment;
• Reduced time spent on inventory by 20% by reorganizing the physical storage of supplies;
• Worked closely with Country IS Manager and Country IT Depot ManagerI on RFID tracking and inventorying 8,000+ pieces of IT equipment and constantly maintained their status through the IT Equipment tracking.

Afghanistan

• Worked closely with executive Tier I - Project Information Manager during a transition from KBR Inc. to Fluor Corp., training users to new FGG applications;
• Provided IT assistance to 400+ FGG users in support of all licensed FGG applications, Lotus Notes email, Lotus Notes Data Bases, Microsoft Windows Operating System, and Microsoft Office Suite;
• Performed remote service calls to 14 different military bases around Sharanaand Camp Phoenix;

Kumanovo, Northeastern, North Macedonia

Prospera LLC is specialized in the sale, installation, and service of securitydoors, room doors, and PVC windows.* Maintained direct communication with over 100+ wholesale clients across the whole country in order to establish solid relations for affiliate growth;* Worked closely with the executive team on short- and long-term planning processes involving.

Information Technology

B.Sc. In Agricultural Sciences And Food