• Diverse Industry Expertise: Over 25 years of versatile work experience spanning industries including Management Consulting, Financial, Pharma/Life Science, Manufacturing, High Technology, Waste Management, Transportation, Government Sector, Real Estate, and Non-Profit Organizations.• Seasoned Project/Program Management: Demonstrated leadership with over 25 years of Project/Program Management experience, successfully driving a wide range of initiatives.• SaaS Proficiency: Over 20 years of proficiency in working with SaaS-delivered solutions, contributing to streamlined operations and enhanced productivity.• Change Management Mastery: Over 20 years of Change Management experience, adept at managing transitions and fostering organizational adaptability.• Strategic Department Development: Established Client Services Departments and CRM Practices from inception, assembling high-performing consulting teams for program and IT solution implementations.• Client and Partner Engagement: Cultivated and managed business relationships with clients and solution partners, including Fortune 500 multi-national companies, collaborating closely with C-Level executives.• Cross-Functional Leadership: Led cross-functional teams spanning Sales, Marketing, IT, Operations, and third-party vendors (both virtual and on-site), ensuring the timely implementation of program and software application changes, enhancements, and introductions.• Global Solution Implementation: Extensive experience as both a Project Manager and Change Management Practitioner in implementing complex global solutions for Fortune 500 companies.• Methodology Development: Proficient in developing Implementation/Project Management methodologies, Client Success and Support Services processes, and internal/external Service Level Agreements (SLAs).• Contract Negotiation: Experienced in preparing and negotiating sales and renewal contracts, contributing to favorable outcomes.• Operational Insight: In-depth knowledge of Financial, Sales, Marketing, and Call Center processes and operations.• Business Development: Collaborated closely with the sales and marketing team to identify new opportunities and develop strategies to expand business offerings with current Accounts and Prospects.• Effective Communication: Strong communication skills, adept at identifying customer service solutions and facilitating seamless communication between technical and non-technical team members, both downstream and upstream.