Mark Smith Email & Phone Number

San Francisco, Ca, Us

Leading Discord's 100+ engineer core technology organization, responsible for Trust (Safety, Security, and Privacy), Infrastructure (reliability, efficiency), and Platforms (Data/ML, Client, Audio/Video.)

San Francisco, Ca, Us

Responsible for the infrastructure department at Discord, my team of 70+ engineers is responsible for:* The core scalability and performance of Discord, from the high scale Elixir services powering our realtime experience to our systems and software that powers our terabits-scale audio/video features* How we write, ship, and operate services at scale, including observability, deployments, data storage, SRE, etc* Developer tooling to focus on our developer productivity to keep Discord engineering small & mighty* Protecting Discord users at scale by building scalable, reliable anti-abuse systems and tooling for our Trust & Safety team* Security: making sure our apps and infrastructure are secure and protect our users and our businessTo do all of this I've been building a diverse, inclusive engineering culture that values curiosity, direct and frequent feedback, learning by doing, and solving hard problems as a team.

Baltimore, Md, Us

Dreamwidth Studios is an open source project that I co-founded based on a fork of the LiveJournal open source system. We are a small platform built around transparency, freedom, and respect. We have been in continuous operation for over a decade, maintaining a small corner of the Internet where long-form blogging & fandom are welcome & thrive.Dreamwidth has widely been noted as one of the very few open source projects with a focus on diversity and transparency. My responsibilities include the technical direction and management of the volunteer development effort as well as assisting with the business management of the service.

San Francisco, California, Us

I got back to my roots and spent a few years as an IC again as Dropbox was scaling from 300 to 3,000 employees and moving from S3 to in-house storage. I was a generalist who enjoyed working on technical systems as well as contributing to the overall state of the organization, particularly around culture and diversity.Some of my highlights were:* Tech Lead of our internal log aggregation/queueing system built on Apache Kafka, processing 10+ million messages per second while providing a highly durable and near-real-time pipeline for many Dropbox systems* Designed and built a deployment system that worked across our own physical hardware plus AWS and allowed developers to safely push to tens of thousands of machines in minutes (sometimes too fast)* Member of various working groups to help drive reliability and diversity efforts across the infrastructure organization* Led two Hack Week projects that won awards, including an initial implementation of Kubernetes at Dropbox* Worked on various types of automation systems for infrastructure issue remediation* Mentored multiple new hires and other engineers to help them grow personally and professionally* Performed as part of Syncopation, Dropbox's oldest coed a cappella group

Mountain View, Ca, Us

Took a small cluster serving 80+ million Bump users and applied principles of reliability engineering to increase our uptime and reduce our latency. I removed most of our single points of failure, added monitoring/trending, an inventory system, dashboards, deployment tools, etc.I also helped with miscellaneous projects across engineering and the company. I built a Hadoop/Pig data analysis system for our data team as well as some other analysis tools. For our retention efforts, I built a funnel-state system that categorizes users and sends them appropriate emails.Outside of that, I was responsible for our office networks/IT, vendor relationships, and a modest budget.

I managed the operations team behind StumbleUpon. While not handling the day to day tasks required to ensure the team was moving forward, had projects to work on, and had their needs met, I was also a technical contributor to the StumbleUpon infrastructure and the MySQL DBA for the team.Outside of the core infrastructure responsibilities, I was responsible for our corporate IT including our networks, security, employee hardware, and other programs.

Mountain View, Ca, Us

As an SRE on the Ads Backend team, I was part of the on-call rotation and helped to ensure that Google's ads kept serving -- rain or shine, snow or hail.

San Francisco, Ca, Us

I was the MySQL DBA (with other systems administration tasks) for Mozilla during the Firefox 3 launch. I worked with engineers across the organization to help them write better queries, design schemas, etc.I led projects to validate and upgrade our MySQL instances, test and deploy a new hardware platform, implement monitoring, backups, and general maintenance tools, and still found time to be part of the on-call rotation for our entire infrastructure.I also helped the labs team with various architecture discussions for new products to make sure we could scale them to the type of load that Mozilla can generate.We managed to hit a one-day world record for number of downloads of a piece of software when Firefox 3 was launched -- over 80 million downloads. This required a number of live changes to the schemas and systems.

Reykjavik, Na, Is

Focusing on web development tasks, I built the EVE Online API, exposing data and functionality that enabled the creation of a thriving community of third party sites and utilities. In my spare time, I worked on EVE Online and helped fix some bugs and revised a core part of the system (the killmails).

Chiyoda-Ku, Tokyo, Japan, Jp

I was a senior backend/systems engineer with responsibility for building major components of our architecture, including our software load balancer, distributed file storage system, and other technologies that enabled LiveJournal to successfully scale to become one of the top-100 web sites in the world.Eventually I transitioned off of LJ and led a project to bring together the infrastructures of TypePad and LiveJournal to build, configure, monitor, and deploy the backend for the Vox product launch.

After being a volunteer for a few years, I was hired on as an engineer on the LiveJournal project. I worked on such projects as MogileFS, Perlbal, Gearman, and related technologies developed to fuel LiveJournal's growth as the top social network of its day.

New York, Ny, Us

I provided telephone support to customers who had loans with the bank. I became intimately familiar with first and second mortgages, lines of credit, and other types of loans.

Seattle, Wa, Us

Working through the busy Christmas season, I answered escalated requests for support by phone and by email.