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Zo R. Email & Phone Number

Service Coordinator at Net at Work
Location: Mount Juliet, Tennessee, United States 10 work roles 2 schools
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Current company
Role
Service Coordinator
Location
Mount Juliet, Tennessee, United States
Company size

Who is Zo R.? Overview

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Quick answer

Zo R. is listed as Service Coordinator at Net at Work, a company with 377 employees, based in Mount Juliet, Tennessee, United States. AeroLeads shows a matched LinkedIn profile for Zo R..

Zo R. previously worked as IT Dispatch Coordinator at Akkodis and Service Delivery Manager at Excis Compliance. Zo R. holds Master Of Science - Ms, Computer And Information Systems Security/Information Assurance from Middle Tennessee State University (Mtsu).

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Net at Work

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Profile bio

About Zo R.

Zo R. is a Service Coordinator at Net at Work.

Current workplace

Zo R.'s current company

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Net at Work
Net At Work
Service Coordinator
new york, new york, united states
Website
Employees
377
AeroLeads page
10 roles

Zo R. work experience

A career timeline built from the work history available for this profile.

Service Coordinator

Current

United States

  • Ensure ticket SLAs are met by maintaining engineer calendars for proper dispatch, coordination and scheduling
  • Keep customers informed of any scheduling adjustments and engineer statuses in real time
Oct 2023 - Present

It Dispatch Coordinator

United States

  • Provided excellent customer support by assigning the best fit technicians to handle customers’ requests
  • Created and submitted billing reports to the finance and client services team
  • Managed new and renewal SOWs as well as change requests
Oct 2021 - Sep 2023

Service Delivery Manager

United States

  • Ensured clients’ satisfaction by effectively reviewing their business priorities and objective
  • Facilitated delivery of IT services to ensure success
  • Achieved cost saving and revenue growth by effectively managing budget
  • Performed financial negotiations with customers and third party companies
  • Led and provided daily management and direction for the service delivery team in the America region
  • Managed resource sharing to ensure that service level agreements are met
Oct 2018 - Sep 2021

French Bilingual Project & Service Manager

Antananarivo, Analamanga, Madagascar

  • Successfully managed IT support projects in the EMEA region in order to guarantee customer satisfaction and retention
  • Ensured smooth onboarding of new clients by assisting the transition team in setting up new projects
  • Created various types of reports such as pre-billing, progress reports to be presented to the management team and the clients
  • Provided quotes for short term projects and special requests
Mar 2015 - Sep 2018

French Bilingual Help Desk Coordinator

Antananarivo, Analamanga, Madagascar

  • Implemented efficient ticketing management processes in order to effectively manage customers’ requests
  • Constantly updated tickets until their resolution through multiple ticketing tools such as Service NOW,Manage Engine, Field View and OmniTracker.
  • Escalated cases to the appropriate team and assigned them to the allocated technicians in charge whenever an in person visit is required
  • Run daily, weekly and monthly reports to assist management team and clients with decision making andservice improvement
Nov 2014 - Feb 2015

French Bilingual Help Desk Agent And Content Moderator

Setex

Antananarivo, Analamanga, Madagascar

  • Provided step by step instructions through the phone to resolve customers’ issues on the company’splatform
  • Logged the details of the issues and the work around in the ticketing system
  • Escalated the issue to the proper team in charge if not resolved during the call
  • Carefully reviewed contents published on the platform to make sure that they comply with the company’s policies
Apr 2014 - Oct 2014

Graduate Research Assistant

Murfreesboro, Tennessee, United States

  • Collected student data using online surveys and stored them in databases for further analysis
  • Provided reports to the University’s Senior Management Team by interpreting and analyzing the collected data using various queries and statistical methods
Aug 2012 - Dec 2013

Web Developer

Tennessee Campus Compact

Nashville, Tennessee, United States

  • Designed, developed and maintained the TNCC’s website
May 2011 - Jul 2012

Postal Clerk

Nashville, Tennessee, United States

  • Offered excellent customer services to all university staff, faculty and students in assisting them withsending and receiving mail and packages
  • Created daily financial report to be sent to the USPS office, listing all the postage sold, money orders issued and the remaining inventory of the stam
Aug 2008 - Jul 2012

Teaching Assistant

Nashville, Tennessee, United States

  • Assisted with grading tests and homework in programming and web development courses
  • Enhanced the curriculum by performing some research on relevant IT topics and latest updates
Jan 2012 - May 2012
Team & coworkers

Colleagues at Net at Work

Other employees you can reach at netatwork.com. View company contacts for 377 employees →

2 education records

Zo R. education

Bachelor Of Science - Bs, Information Technology

Activities and Societies: Alpha Chi Honor Society

FAQ

Frequently asked questions about Zo R.

Quick answers generated from the profile data available on this page.

What company does Zo R. work for?

Zo R. works for Net at Work.

What is Zo R.'s role at Net at Work?

Zo R. is listed as Service Coordinator at Net at Work.

Where is Zo R. based?

Zo R. is based in Mount Juliet, Tennessee, United States while working with Net at Work.

What companies has Zo R. worked for?

Zo R. has worked for Net At Work, Akkodis, Excis Compliance, Setex, and Middle Tennessee State University (Mtsu).

Who are Zo R.'s colleagues at Net at Work?

Zo R.'s colleagues at Net at Work include Waddah Saleh, Peter Tolchin, Lisa Margolies, Chhoturaj Mouriya, and Victor Gonzalez.

How can I contact Zo R.?

You can use AeroLeads to view verified contact signals for Zo R. at Net at Work, including work email, phone, and LinkedIn data when available.

What schools did Zo R. attend?

Zo R. holds Master Of Science - Ms, Computer And Information Systems Security/Information Assurance from Middle Tennessee State University (Mtsu).

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