Zoya Ali Email & Phone Number

Chicago, Il, Us

Chicago, Illinois

Milwaukee, Wi

Working as a freelance marketing and graphic design consultant, including the following organizations: • Franklin Speech Therapy LLC• Muslim Community Health Center (MCHC)• Hamadan Group• Islamic Society of Milwaukee (ISM)• ISM West of Brookfield

Chicago, Il

• Log and process client emails for FMLASource and co-branded accounts• Support management and account management team with developing ways to personalize email content based on client and employee history• Provide cross-functional and backup support for our client facing agents• Maintain a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states to efficiently administer FMLA and related policiesResults:• Exceeding at 208% of project production goal and 141% over monthly goals• Promoted to a Tier 3 Customer Experience Specialist as of November 2017• Placed on a designated client experience team as of May 2017 due to exceptional customer service soft skills • Asked to lead new hire trainees after demonstrating strong performance in April 2017 • ComPsych Superstar for June 2017 and August 2017

Greater Milwaukee Area

• Web design and management built WordPress website & implemented all technical aspects of site launch & rebrand• Brand Aesthetic: Color palette, typeface, logos, marketing collateral, business cards, letterhead, ID badges, brochures, branded internal documents, building signage, flyers, outdoor advertising, print advertising, community newsletters, corporate profile for business association publications, booth signage & banners • Branding — Wrote, designed, & maintained marketing collateral, including in store digital displays, outdoor indoor advertising, branded giveaway items etc.• Event Planning – Employee engagement events & health education awareness events for local community, grand opening for hayat locations • Community Networking — Established partnerships with independent clinics & doctors through doctor detailing to increase traffic in sales & more seamless service. • Content Writing — Corporate website, advertisements, campaigns, seasonal infographics, social media posts, tv and radio commercials etc. • Public Relations — Built relationships with local news media outlets, radio station including npr, wrote press releases • Social Media Marketing — Established social media presence on Facebook, Twitter, Social Media campaigns Campaign flu shot campaign, 12 month health awareness• Videography — Planned & executed logistics & wrote scripts for tv commercials & promotional videos for online outlets Results: • Led full corporate rebrand• Implemented marketing which led to winning: McKesson’s Pharmacy of the Year in 2014, as well as Milwaukee Journal Sentinel’s 2015 Top 10 Places to Work• Increased social media with a 340% increase & Increased website traffic by 65% • Established company twitter account & monitored organic twitter growth• Pitched & landed a regular advertising spot on NPR Milwaukee • Successful in growing Hayat from 4 to 11 independent locations by impletementing various marketing strategies

Chicago, Il

• Client Management — Served clients as their main point of contact for all audio, visual, and housing needs • Budget Management — Provided extensive billing support to client’s pre/post event • Event Planning — Communicated with internal vendors and departments to ensure on-time delivery of materials for clients and event logistics.Results: Facilitated successful organization of more than 30 conferences at WTC.

Chicago, Il

Responsibilities included but not limited to: administration of 60+ students in residence halls, peer educator, and serving as a community resource.Tasks included: working with resident director, assistant resident director, and other resident assistants in designated area to create a vital and engaged living learning community. Implemented educational and recreational programs.

Chicago, Il

• Team Management — Lead the Terry Student Center (TSC) team to build student life at WTC facilitated team tasks and projects • Graphic Design — publications such as fliers and brochures for on and off-campus events• Social Media Marketing — Established social media presence on Facebook and Twitter for WTC Student Life Results: • Successful in rebranding WTC community and events. • Increased engagement of graduate students and upperclassmen on WTC campus

Chicago, Il

The official student newspaper of Loyola University Chicago. The Phoenix is published once a week on Wednesdays and distributed throughout Rogers Park and the Gold Coast, where Loyola has its campuses.Wrote various articles of entertainment happenings in the neighborhood, movie reviews, and conducted interviews with artists from film and music industry.

Bachelor Of Arts (B.A.), Advertising And Public Relations & Minor: Visual Communications

Activities and Societies: Public Relations Student Society of America, American Institute of Graphic Arts (AIGA), Loyola Phoenix, Water.

Education record