Zoya Parasher Email & Phone Number

Dublin, Ie

Dublin, Ie

Gurugram, Haryana, India

Achievements:Led a cross-functional team to improve shipping efficiency, reducing delivery time by 5%, resulting in a 3% decrease in customer complaints and a 7% increase in customer retention.Implemented data-driven strategies, resulting in a 10% decrease in shipping costs, leading to significant annual savings for the company.Collaborated with marketing team to create targeted campaigns, driving 20% increase in signups and 25% growth in customer acquisition.Integrated 10+ new courier accounts in a time span of 6 months for a 10% increase in customer retention. Initiated and revamped the onboarding experience for the users by providing multiple sign-up options like Shopify and WhatsApp Chatbot onboarding, resulting in a 3% increase in qualified monthly sign-ups on the platform.End-to-end integration of intercom, increasing overall marketing campaign performance by 10-15% (email, pop-ups, push notifications). Managed and prioritized product backlogs using Jira, ensuring alignment with the overall product roadmap and release goals.Utilized data insights from Google Analytics and SQL to track product performance and iterate based on KPI-driven outcomes.Conducted customer feedback sessions to identify pain points and collaborated with product management to prioritize feature development.Initiated and launched Shiprocket Mitra app, which got 10K+ installs on Play Store in 2 months.

Gurugram, Haryana, India

• Applied product management basics under the guidance of top industry Product managers.• Acquiring Product management (PM) Skills: Problem-solving, Product Improvement, New Product Design, Wireframing, Prioritization, Guesstimates, and Root Cause Analysis

New Delhi, Delhi, India

• Collaborated with 30+ people across 7+ cross-functional teams to comprehend the hiring requirements.• Hired 15 people after sourcing 500+ resumes and taking 200+ interviews, performed end-to-end recruitment.• 𝐋𝐢𝐯𝐞 𝐏𝐫𝐨𝐣𝐞𝐜𝐭: 𝐛𝐨𝐀𝐭𝐗𝐲𝐨𝐮𝐧𝐠𝐦𝐢𝐧𝐝𝐬- o Formalized end-to-end internship program for better internship experience for organizations and candidates.o Researched existing programs and policies.o Connected with 30+ TPOs of top colleges and formulated a dataset.

Noida, Uttar Pradesh, India

• Utilized tools such as Excel, and ITSM to analyze and present data to the stakeholders.• Support data-driven decision-making with the help of Incident reports, Backlog reports, and Out of SLA(OSLA) reports.• 35% reduction in turn-around time by Developing Excel macro and standardized reporting templates.• Collaborated with 3 cross-functional teams as a part of a business continuity plan (BCP) to meet business needs.• 25% backlog reduction by conducting network performance analysis and monitoring to improve the network.• Reduced error rate by 40% by providing knowledge sessions to 16 team members & creating 35 internal knowledge base resources.

Delhi, India

Worked on Arduino Uno. Learnt testing of Energy Meters (Phase-3, Phase-2).

Master Of Business Administration - Mba, Business Analytics, 9.32

Activities and Societies: 𝐏𝐫𝐞𝐬𝐢𝐝𝐞𝐧𝐭 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐂𝐨𝐦𝐦𝐢𝐭𝐭𝐞𝐞: • Organized internship and placement drives for 300+ students by leading 25.

Bachelor Of Technology, Electrical, Electronics And Communications Engineering, 7.3

Activities and Societies: 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐚𝐧𝐝 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐇𝐞𝐚𝐝: Organized Pool Campus Drives in the college with participation of 200+ students..

Senior Secondary, 77%

Activities and Societies: Played Subroto Cup for the school team.Completed my Senior Secondary Schooling. Participated in different.