Zoë Milne Mcicm, Maat Email & Phone Number

Bath, England, United Kingdom

Bath, United Kingdom

• Working closely with the Finance Partner, and managing the team responsible for Credit Control and cash collection across 6 offices (10 business units/areas of law).
• Firm is growing at a rate of 6% p/a; but by improving processes and awareness, cash collection has improved despite the team being under resourced.
• Review and analysis of the debtor ledger on a daily basis to identify trends and problem areas. Using skills resources and judgement to achieve best results.
• Introduction of a robust credit control policy and ensuring adherence to the policy across the firm.
• Introduction of relevant KPIs to help the board/firm make smart business decisions regarding cash collection.
• Building effective relationships with all Business Managers and Department Heads to promote the value of the credit control function. Providing monthly statistic reports along with recommendations on how to improve.

Bath, United Kingdom

• Control and collect all income falling due to the University within agreed targets: Income has increased by 24% (from £210m to £260m) yet Day Sales Outstanding (DSO) have improved from 54 in September 2013 to 47 in.
• Reduce bad debts and ensure that doubtful debts are provided for in a timely and consistent manner. An improvement in the provision process has seen a reduction of bad debts to just 0.01% of the sales ledger.
• Refer outstanding debts to Debt Collection Agency’s (DCA's) to initiate proceedings through the courts. An overhaul of DCA’s used has seen a reduction in commission charges. Additionally, bringing a number of legal.
• Ensure that all transactions within the office conform to financial regulations and internal controls. Policies and procedures are regularly reviewed to ensure conformity.
• Report monthly and annually to senior management - highlighting issues and explaining steps taken.
• Supervise and train staff within the department, and University wide to ensure that processes are in place from the start to reduce late payments and prevent bad debt further down the line.

Bath, United Kingdom

• Responsible for the collection of Student and Commercial debt for the University. This included embassies worldwide; pharmaceutical companies; industry giants; individuals; government departments. A range of customers.
• Negotiated and monitored payment plans for customers.
• Worked with internal and external departments to resolve open issues.

Wiltshire

• Sole responsibility for the Sales Ledger from validating invoice requests, raising invoices, allocating receipts, chasing debt.
• Recorded all donations and posted them to relevant ledgers.
• Reconciled the bank accounts, fundraising system and cashbook.
• Monitored and posted income from the 20+ retail outlets to the finance system (Exchequer).

Bath, United Kingdom

Responsible initially for a section of the sales ledger, with quick progression to sole responsibility for the in house debt recovery company. Dealt with all accounts at 90+ days and passed for legal action where relevant. Involved in the setting of credit limits for the customers which involved negotiating with the Sales Team, in order to obtain a fair.

A-Levels, English Language And Literature, General, A - C

Gcse'S, A - C