Zoë Roberts Email and Phone Number

Key retail account Management (Coles & Woolworths) Build and implement category strategiesSetting, and managing sales & demand budgets/ forecasts Cross Functional team member (finance, marketing, demand planning & category departments to make recommendations to the business. Customer negotiations (trading terms, ranging decisions & pricing) Project lead in major business transition/ acquisition

S&OP on high value Woolworths account Implement and lead collaborative forecast with customer Forecasting analysts, managing National stock levels Collaborate with internal field team to set and exceed targets Data analysis (IRI, shopper trends, demand trends) and accurate financial forecasting. Cross functional collaboration – marketing, finance, shopper, demand planning.

Drive sales budgets and manage P&LManage National Merchandising program across 900+ stores.

Manage, support and development of a diverse team of 14 staff including customer service and order entry, complaint handling and administration staff. Built and maintained reports used at a National level to analyse sales, costings, margins and budgets and identify areas for growth within the business.Analysis of sales data and promotions to provide accurate and detailed sales forecasts for Senior Management.Provide ongoing support to field agents and internal sales staff in all aspects including pricing, sales analysis, account follow up, production and distribution management.

Lead, develop and train a team in a revenue focused environment. Explore payment options with customers, solicitors and financial councillors. Negotiate settlements and payment arrangements.