• Optimise Tech-Stack Efficiency: Spearhead initiatives to streamline and enhance the efficiency of our technology stack, ensuring seamless integration and support for sales operations.• Strengthen Supplier Relationships: Manage and fortify relationships with key suppliers, negotiating contracts to achieve cost reductions and foster strategic partnerships.• Lead Technical Onboarding/Offboarding: Oversee the technical onboarding and offboarding processes, ensuring smooth transitions and maintaining operational continuity.• Oversee Office Facilities and IT Support: Manage office facilities and supervise the relationship with our 3rd party IT support provider, ensuring effective resolution of technical issues and support for daily operations.• Facilitate RFPs and Business Growth: Complete RFPs and due diligence questionnaires, enabling La Fosse to join preferred supplier lists (PSLs) and secure new business opportunities.• Manage Front of House team: Supervise and manage the receptionist team, ensuring a professional and welcoming environment while supporting the broader operational needs.

• Streamlined Staff Onboarding/Offboarding: Managed the comprehensive onboarding and offboarding processes, ensuring all equipment and software were correctly set up and decommissioned, facilitating smooth transitions for new and departing staff.• Facilities Management: Oversaw day-to-day facility operations, including repairs and maintenance of the office, promoting sustainable practices and maintaining a well-organized, efficient workplace environment. • Leadership and Mentorship: Led and mentored the reception team, fostering a professional and welcoming atmosphere while supporting their development and performance. • Operational Support: Collaborated closely with the Head of Operations to support and enhance all sales and operational functions, contributing to the overall efficiency and success of the organization.

• Streamlined Visitor Management: Managed the comprehensive check-in and check-out processes for visitors, ensuring everyone received a warm company welcome and facilitating smooth and professional interactions. • Facilities Coordination: Oversaw the reception area and common spaces, maintaining a clean, organized, and welcoming environment for guests and staff.• Asset Management: Monitored and managed office supplies, equipment and F&B, ensuring availability and functionality to support daily operations.• Mentorship: Assisted in training and mentoring junior reception staff, promoting a collaborative environment and helping to enable the team's high-performance.

• Client List Management: Updated client lists with relevant information for each company in the building, along with performing other administrative duties.• Access Card Administration: Created and managed access cards for individual clients, ensuring proper security access.• Building Audits and Maintenance: Conducted weekly building audits and logged maintenance jobs with suppliers.• Meeting Room Coordination: Scheduled meeting room bookings via email and phone, ensuring efficient use of space.• Client Relations: Addressed client complaints with discretion and professionalism, maintaining a high level of customer satisfaction.• Client Engagement: Built and maintained strong relationships with clients, being on a first-name basis and readily available to assist.• Visual Standards Maintenance: Ensured high visual standards in lounges, meeting rooms, and reception areas.• Procurement and Supplier Liaison: Raised purchase orders and coordinated with suppliers for office needs, services, and client recharges.• Email Management: Responded to a high volume of emails daily, ensuring timely and effective communication.

• Meeting Coordination: Scheduled daily meetings for various project managers, ensuring efficient time management and preparation.• Travel Arrangements: Organized comprehensive travel itineraries, including transportation and accommodation, for project managers and executives.• Supplier and Client Liaison: Communicated with property suppliers and company clients via email and phone, maintaining strong professional relationships.• Written Communication: Prepared and managed written correspondence between project managers and suppliers, ensuring clear and effective communication.• Event Coordination: Coordinated the corporate social events calendar, planning and organizing events to foster team cohesion and client engagement.• Executive Support: Occasionally arranged personal appointments for executives, providing additional support to senior management.

• Team Management and Training: Managed a team and oversaw the training of new staff, contributing to a low turnover rate.• Customer Service Excellence: Ensured efficiency and high standards of customer service from all staff members, resulting in a 38% increase in customer satisfaction from 2018 to 2019.• Communication Facilitation: Facilitated effective communication among staff members and acted as an intermediary between upper management and servers.• Complaint Resolution: Handled guest complaints with discretion and diplomacy, ensuring satisfactory resolutions.• Task Delegation: Delegated responsibilities appropriately to ensure smooth operations.• Staff Meetings: Led and organized monthly interactive staff meetings to foster team collaboration and address any issues.• Inventory Management: Filed daily alcohol inventory, analyzed sales trends, and adjusted sales pitches, leading to a 4% increase in net profit margin in the last quarter of 2018.• Financial Oversight: Oversaw daily monetary balances to ensure accurate financial reporting.• Closing Supervision: Supervised all closing duties to ensure the facility was properly secured and prepared for the next day.

• Event Planning and Organization: Organized and planned large-scale entertainment events at university venues, including the end-of-year Block Party with an attendance of 12,000 students.• Budget Management: Assisted with budget planning and management for each event, handling budgets up to $10,000.• Strategic Creative Meetings: Played an active role in strategic creative meetings by implementing team-building activities and organizing presentations, with a special focus on client satisfaction.• Fundraising and Marketing: Actively participated in fundraising and marketing campaigns, increasing average ticket sales by 13.5% in 6 months by enhancing brand engagement and awareness on social media.• Event Operations: Assisted with the day-to-day running of events and oversaw the setup of infrastructure to ensure smooth execution.

• Property Management: Managed properties, organized welcome packages, and coordinated furniture placement to ensure a seamless and welcoming experience for clients.• Customer Service: Met customer needs and maintained availability to address any inquiries or concerns promptly.• Client Relationship Building: Developed and nurtured strong relationships with customers to ensure satisfaction and encourage return visits

• Guest Service Excellence: Provide exceptional service to guests, ensuring a memorable dining experience by being attentive, friendly, and knowledgeable about the menu.• Order Management: Accurately take and relay food and beverage orders to the kitchen and bar, ensuring timely and precise delivery.• Up-selling and Recommendations: Utilize suggestive selling techniques to enhance guest experience and increase sales, recommending dishes, drinks, and pairings.• Payment Processing: Handle guest payments efficiently and accurately, ensuring a smooth and secure transaction process.• Team Collaboration: Work collaboratively with kitchen staff, bartenders, and fellow servers to ensure seamless service and a cohesive team environment.• Complaint Resolution: Address and resolve guest complaints with professionalism and discretion, ensuring guest satisfaction.• Health and Safety Compliance: Adhere to all health and safety regulations, maintaining a clean and safe working environment.