Manager and Product Owner of Payments, Fraud Prevention and Order Fulfillment processes in eCommerce team, EMEA- Addition of new payment methods and expansion of existing payment methods across individual branded sites according to local markets and trends seen, through internal analysis and external research into similar industries and networking (MRC)- Product Owner of payments in project work, using appropriate project methodolody (Agile/Waterfall) for specific work that needs to be completed- Consumer checkout experience improvements through review of customer feedback and working closely with internal UX Lead- Continuous process improvement of internal back-end systems through enhancement projects to improve efficiency of Order Fulfillment teams' processes/workload- Manager of Order Fulfillment team - ensuring orders flow through all systems smoothly, transactions are completed successfully and those transactions that fail are handled accordinglySystems knowledge: Workfront (AtTask), Oracle, Accertify, Demandware, Omniture (Adobe Marketing Cloud), Adyen, PayPal, Klarna, JP Morgan - Chase Paymentech, Cardinal Commerce, Zendesk, MS Office, Atlassian/Confluence

- Management of Fraud and Payments - EMEA eCommerce- Management of Employee Purchase Program, Campaigns, Promotions & Coupons, Customer site credits - EMEA- Project work - Implementation of 3D Secure Authentication- ReportingSystems experience: Demandware, Accertify, AtTask, Oracle systems, Omniture, Chase Paymentech, PayPal, Adyen, Cardinal Commerce

- Fraud Management - EMEA- Order processing - overseeing of return and refund requests through PayPal and Oracle- Process improvement- Project work- Reporting

Examination of digital embedded devices for specific (visible and/or deleted) data sets using various Forensic software/hardware programs.These include; EnCase, FTK, Oxygen Forensic suite, Cellebrite, Celldek, Microsoft Access.

Casefile and exhibit management, answering customer enquiries and seeking answers to queries raised by telephone or email in a fast, polite and efficient manner.Frequent communication with officers regarding case work statuses and updates.Other general office support duties.

Book keeping duties; sales invoices, purchases, petty cash and credit card accounts.Balancing client's books and accounts production; summarising and analysing a Client's papers to complete year-end accounts and financial statements and completion of VAT returns.

Provided customers with biometric analysis and advice to determine the best footwear suitable for their gait.Stock checking, answering customer queries and other general retail duties.