Conduct and oversee waste audits across Canada • Communicating with GFL Environment• Data entry, report writing, waste analysis and project planning • Complete and send client diversion reports: monthly data entry and analysis of customer waste programs • Assist clients with a wide variety of requests: • Implementation of recycling and waste reduction programs • Customizing educational programs and marketing/signage material that fits the customer's sitespecific needs

• Arranged items in favourable positions and areas of store to attract customers and optimize sales.• Received truck lists and plans stock lists for stockers and forklift drivers• Displayed appropriate signage for products and sales promotions.• Resolved customer complaints and de-escalated worsening concerns in order for remediation.• Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

• Managing the check-in and check-out process while ensuring their needs are met upon arrival.• Updating and monitoring housekeeping. • Taking bookings by email, telephone and walk-ins.• Helping the administrative and clerical tasks at the front desk.

• Supported and managed employees while fulfilling the role of providing client focused service and friendly relations with guests while supervising the efficiency of employees and actively implementing programming to increase guest experience.• Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques.• Reviewing Guest Experience crew member reports.• Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.• Analyzed customer feedback to provide strategic direction to continuously improve overall rating.