Zhao (John) Peng Email & Phone Number

Kellyville, Nsw, Au

Australia

Oversaw and directed an 11-member team based in the Philippines (Freshdesk), responsible for managing post-sales inquiries across diverse marketplaces such as Amazon, Bunnings, Catch, Dropshipzone, eBay, Everyday Market (Woolworths), Harvey Norman, Kogan, Lasoo, Mosaic, Mydeal, Tool.com, and Westfield. Key Responsibilities: Monitored the health of accounts and engaged proactively with account managers from various marketplaces to enhance overall performance. Produced monthly reports for each platform, providing valuable insights and strategic recommendations. Collaborated with the product team to enhance product offerings based on market feedback and trends. Partnered with the e-commerce team to optimize product listings on all marketplaces, ensuring visibility and competitiveness. Served as the primary escalation point for all marketplace-related issues, adeptly handling crisis situations. Conducted training sessions for new team members, ensuring a seamless onboarding process and maintaining a high level of expertise within the team.

Sydney, New South Wales, Australia

I’ve designed an launched the website (Ozimall.com.au) on 2014, in the past 8 years, I’ve intergraded all the major market platforms (eBay, MyDeal, Catch, Kogan) to this website. We have achieved 1.2 million dollars in annual turnover at 2015.Daily task also including:• Customer service (phone, email, in person)• Product Research• Product Photo shoot• Content writing• Run Sales and Pricing Strategy• Freight• Dealing with manufacturer overseas• Arrange importing product from overseas

Sydney, New South Wales, Australia

I’ve set up the eBay store for Roof rack city on 2011, including:• Template Design• Products upload and maintain• Content writing• Run Sales and Pricing Strategy• Customer service (phone, email, in person)• Help rhino rack engineering team on testing task ( roof racks and other products)On 2012, Our team designed and launched roofrackcity.com.au by using Magento. We intergraded our ebay site with our main website by using ChannelAdvisor.We were the largest online retailer for roof racks.

Sydney, New South Wales, Australia

My ecommerce journey on eBay starts around 2002. I was selling small stuff such as playing cards (import from US), magic related tools. I soon noticed there is big price different in fashion cloth from Australia and China so I started an ebay store called Missdresses that selling women formal dresses. At our peak time, I was sending over 100 dresses each day, in average about 5000-6000 dresses each year. After competitors keep popping up, margin was thinner I sold my eBay store on 2010.

Diploma Of Management, Business Services (Management)

Bachelor Of Computer Science