• Proofread, formatted, compiled, and published Operations, Maintenance, Parts, and Service Manuals/Literature for company produced products.• Assisted with organizing and maintaining the company technical library, archives, vendor literature, maintain publication supplies, and equipment files which will include acquisition of information from various sources within the company departments and outside vendors.• Assisted the Technical Liaison and Engineering Department with problem/troubleshooting and costing research.

• Coordinated the content, editorial updates, and workflow of the online course catalog for Krieger School of Arts and Sciences and Whiting School of Engineering.• Conducted regular training sessions for university staff who update catalog content.• Acted as liaison between Registrar’s office and the academic departments regarding catalog content.• Maintained and updated the Office of the Registrar’s webpage.• Managed general pool classroom scheduling for exams, academic and special events. • Created and executed course evaluation projects for the Krieger School of Arts and Sciences and Whiting School of Engineering.• Managed writers/editors in the creation of online course evaluation summary documents.

• Organized and responded to customer service issues from call center representatives.• Performed Quality Assurance checks on sales and customer care calls.• Generated reports on profit center sales and cost statistics.

• Developed and administered a new internal auditing system for branch offices.• Collected, analyzed, and organized KPI data for 30 branch offices into reports for district managers in the field, the marketing department, and executive officers.• Coordinated the Field Operation department’s role in the collection of delinquent accounts.• Maintained correspondence and reports on the acquisition of accounting practices to expand the company.

• Provided administrative support to the Director of Field Operations: Maintained calendars, answered phones, and maintained correspondence.• Administered a company-wide tax preparation system.• Generated internal reports for the Field Operations and Accounting departments as assigned

• Examined client documents on-site for relevancy and sorted them for input into a database.• Analyzed document content for redaction and coding.