Zack Cohen Email & Phone Number

Baltimore, Maryland Area

Baltimore, Maryland, United States

• Proofread, formatted, compiled, and published Operations, Maintenance, Parts, and Service Manuals/Literature for company produced products.
• Assisted with organizing and maintaining the company technical library, archives, vendor literature, maintain publication supplies, and equipment files which will include acquisition of information from various sources.
• Assisted the Technical Liaison and Engineering Department with problem/troubleshooting and costing research.

• Coordinated the content, editorial updates, and workflow of the online course catalog for Krieger School of Arts and Sciences and Whiting School of Engineering.
• Conducted regular training sessions for university staff who update catalog content.
• Acted as liaison between Registrar’s office and the academic departments regarding catalog content.
• Maintained and updated the Office of the Registrar’s webpage.
• Managed general pool classroom scheduling for exams, academic and special events.
• Created and executed course evaluation projects for the Krieger School of Arts and Sciences and Whiting School of Engineering.

Baltimore, Maryland Area

• Organized and responded to customer service issues from call center representatives.
• Performed Quality Assurance checks on sales and customer care calls.
• Generated reports on profit center sales and cost statistics.

• Developed and administered a new internal auditing system for branch offices.
• Collected, analyzed, and organized KPI data for 30 branch offices into reports for district managers in the field, the marketing department, and executive officers.
• Coordinated the Field Operation department’s role in the collection of delinquent accounts.
• Maintained correspondence and reports on the acquisition of accounting practices to expand the company.

• Provided administrative support to the Director of Field Operations: Maintained calendars, answered phones, and maintained correspondence.
• Administered a company-wide tax preparation system.
• Generated internal reports for the Field Operations and Accounting departments as assigned

• Examined client documents on-site for relevancy and sorted them for input into a database.
• Analyzed document content for redaction and coding.

Master’S Degree, Professional Writing

Relevant coursework: Business Writing, Creative Writing, Editing, Prose Style, Rhetoric: The Pursuit of Eloquence, Rhetorical Grammar.

Ba, Political Science

Activities and Societies: President, Aikido ClubVice-president and then president of the UNC-Chapel Hill Aikido Club. Stage manager for a.