Ziyue Qi Email & Phone Number

Conduct agile research projects as a rapid researcher:• Spearhead stakeholder engagement through kickoff interviews and ongoing communication to ensure project alignment and clarity• Execute rapid research studies including concept testing, usability testing, user interviews, and literature reviews within 1-2 week time frames• Deliver high-impact reports with positive reviews that inform decision-making• Maintain flexibility and adapt research methodologies and recruitment criteria to accommodate changing stakeholder needs

New feature concept testing:• Synthesized previous research and conducted studies with 8-10 users testing the usability and value of a new notification feature• Redirected stakeholders to ultimate user needs resulting in the reprioritization of the featureGenerative research:• Reviewed 30+ research papers to scope opportunities for future research in attention management for cognitive differences• Plan and conduct multi-phase foundational research to guide long-term design direction for AndroidUsability studies & audits:• Oversee research projects performed by external researchers to ensure quality work• Perform in-lab usability studies and provide actionable recommendations to designers and engineers in a time constraint

Founding UXR in a product team: • Spearheaded cross-company internal interviews to build a line of communication for internal feedback to the product team• Prepared remote and in-person interviews, card sorts, usability tests, surveys, and field studies to redesign the member and admin portal• Conducted brainstorming sessions with stakeholders to guide and expedite the design process between the product and engineering teams• Built a centralized research repository on Dovetail for user personas, stories, and insights for stakeholders to access high-level insights

Remote

Built a new website for the 50th anniversary of the company:• Conducted preliminary competitor analyses of other audio manufacturers to construct an information architecture for a redesigned website• Initiated and led user interviews and usability testing to simplify the customer purchasing journey• Established detailed usability guidelines resulting in user-friendly webpages for support, purchasing, learning, and community engagement

Greater Los Angeles Area

• Provided tailored, context-specific 3-D printing consultations and services to university staff, students, and researchers• Built rapport with three main UCLA lab researchers who consistently used our services and documented our impact at their labs• Resolved hundreds of tickets with five-star customer ratings on JIRA over three years• Designed instructional materials in Confluence on how to operate machinery and execute tasks for future Lux Lab Consultants

Los Angeles, Ca

• Displayed welcoming customer service to establish strong relationships with patrons and encourage customer retention• Acted independently and resolved urgent technical and logistical issues when working shifts alone• Maintained flexibility and quickly picked up other roles to fill in for colleagues who were unavailable

Remote

• Assisted with multiple non-profit administrative tasks, including finding relevant positions to post on the job board each week and advertising WAM virtual events to a targeted demographic on social media• Supported WAM instructors to boost engagement middle-school level WAM classes of 15 students through Zoom

Fremont, Ca

• Communicated with parents a progress and behavioral report of the students at the end of each week• Executed unique daily lesson plans reflecting lessons learned in school to boost homework grades

Nanjing, Jiangsu, China

• Collaborated with other teachers to design interactive lesson plans for pre-K and Intermediate English classes• Advised parents and teachers about college planning through data compiled from American university websites • Mediated disputes between students in class and resolved student problems

Fremont, Ca

• Taught Scratch Programming for 15 students and taught writing for 5-10 students weekly• Brainstormed ideas for group work and sharing ideas as a class to better retain material