Ziyue Qi Email & Phone Number

• Conduct agile research projects as a rapid researcher:
• Spearhead stakeholder engagement through kickoff interviews and ongoing communication to ensure project alignment and clarity
• Execute rapid research studies including concept testing, usability testing, user interviews, and literature reviews within 1-2 week time frames
• Deliver high-impact reports with positive reviews that inform decision-making
• Maintain flexibility and adapt research methodologies and recruitment criteria to accommodate changing stakeholder needs

• New feature concept testing:
• Synthesized previous research and conducted studies with 8-10 users testing the usability and value of a new notification feature
• Redirected stakeholders to ultimate user needs resulting in the reprioritization of the featureGenerative research:
• Reviewed 30+ research papers to scope opportunities for future research in attention management for cognitive differences
• Plan and conduct multi-phase foundational research to guide long-term design direction for AndroidUsability studies & audits:
• Oversee research projects performed by external researchers to ensure quality work

• Founding UXR in a product team:
• Spearheaded cross-company internal interviews to build a line of communication for internal feedback to the product team
• Prepared remote and in-person interviews, card sorts, usability tests, surveys, and field studies to redesign the member and admin portal
• Conducted brainstorming sessions with stakeholders to guide and expedite the design process between the product and engineering teams
• Built a centralized research repository on Dovetail for user personas, stories, and insights for stakeholders to access high-level insights

Remote

• Built a new website for the 50th anniversary of the company:
• Conducted preliminary competitor analyses of other audio manufacturers to construct an information architecture for a redesigned website
• Initiated and led user interviews and usability testing to simplify the customer purchasing journey
• Established detailed usability guidelines resulting in user-friendly webpages for support, purchasing, learning, and community engagement

Greater Los Angeles Area

• Provided tailored, context-specific 3-D printing consultations and services to university staff, students, and researchers
• Built rapport with three main UCLA lab researchers who consistently used our services and documented our impact at their labs
• Resolved hundreds of tickets with five-star customer ratings on JIRA over three years
• Designed instructional materials in Confluence on how to operate machinery and execute tasks for future Lux Lab Consultants

Los Angeles, CA

• Displayed welcoming customer service to establish strong relationships with patrons and encourage customer retention
• Acted independently and resolved urgent technical and logistical issues when working shifts alone
• Maintained flexibility and quickly picked up other roles to fill in for colleagues who were unavailable

Remote

• Assisted with multiple non-profit administrative tasks, including finding relevant positions to post on the job board each week and advertising WAM virtual events to a targeted demographic on social media
• Supported WAM instructors to boost engagement middle-school level WAM classes of 15 students through Zoom

Fremont, CA

• Communicated with parents a progress and behavioral report of the students at the end of each week
• Executed unique daily lesson plans reflecting lessons learned in school to boost homework grades

Nanjing, Jiangsu, China

• Collaborated with other teachers to design interactive lesson plans for pre-K and Intermediate English classes
• Advised parents and teachers about college planning through data compiled from American university websites
• Mediated disputes between students in class and resolved student problems

Fremont, CA

• Taught Scratch Programming for 15 students and taught writing for 5-10 students weekly
• Brainstormed ideas for group work and sharing ideas as a class to better retain material