Zreen Ejaz Email & Phone Number

• Develop plans for customers according to their nutritional needs• Assist with budget and inventory to ensure timely sourcing of material • Assist In cash management and payroll for the department • Review medical records for completeness, assembled records into standard order & filed records in designated areas according to applicable filing system • Working proficiently with supervisors, staff, and other team members• Attend weekly and monthly meetings and continuous e-learning sessions• Adhere with company policies & best practices

• Understand and determine customer needs to recommend financial solutions • Setup and explained new membership contracts• Handled all customer service complaints, refunds and questions assuring customers were satisfied• Provided excellent customer service using effective interpersonal and problem-solving skills• Developed reputation as an efficient service provider with high levels of accuracy• Investigated and resolved customer inquiries & complaints in a timely empathetic fashion• Described product to customers & accurately explained details using Salesforce, Citrix• Helped customer finding their tax information and submission to CRA

• Read Stories to the young children including preschool kids, helping them for finding books • Compiled records, managed library material, sorting etc.• Issued & received library books according to procedure• Sorted books according to classification code and returned them to shelves or other designated storage area• Inspected returned books for damage, verified due date• Reviewed records to compile list of overdue books • Record identifying data and due date by scanning and putting them into the computer system

• Performed office documentation (filling, printing etc.) to ensure effective & efficient office operation• Prepared flyers for different events to support the community’s programs• Compiled and maintained up to date telephone directory of numbers and addresses• Filed all correspondence according to the office requirement• Storytelling to the kids during different events conducted by SISO

Diploma Of Education, Workplace Communication Skills

Understanding the workings of Canadian workplace, specifically in early childhood education and as a youth worker. Training in counselling.

Diploma Of Education, English/Language Arts Teacher Education

Certificate course in human services. Enhanced language training and learned soft skills with emphasis on communication skills.

Diploma Of Education, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Master Of Arts - Ma, English Language And Literature, General

Bachelor'S Degree, Psychology