- As a team leader, my primary focus is on building a strong team where people enjoy working. This involves recruiting and retaining talent, conducting regular feedback conversations, and organizing team-building activities.- I initiated monthly team-level SLA performance summaries, transparently discussing the results and their importance with the team through both group and one-on-one meetings.- Following the rebranding, I revised our templates in line with the company's tone of voice guidelines.Continuously edited the educational page for couriers (https://futarhub.hu/hu).- Participated in central meetings to stay aligned with the organization's goals.

- Developed and evaluated the team's Quality Handbook and Service Level Agreement (SLA) metrics to maintain high performance standards.- Authored and regularly reviewed team policies to ensure compliance and efficiency.- Trained new team members, ensuring they were equipped with the knowledge and skills necessary for their roles.- Created, organized, and reviewed template emails to streamline communication with couriers and other stakeholders.- Collaborated closely with other departments to enhance efficiency and improve overall workflow.

In my role, I primarily focused on responding to inquiries from couriers, assisting them with their day-to-day tasks. This included providing support with app errors, shift and contract-related questions, and handling complaints.I also played a key role in managing equipment replacements and overseeing the process of signing contracts with couriers.