Zsa Pena Email & Phone Number

United States

- Handled the HR particularly Employee Relations and Recruitment- Managed people consisting of 9 Members - Handled the Administration and operations of the company - Managed the Recruitment Team- Created the Employee handbook - Policies and Procedures in accordance to the Philippine Law- Created the Recruitment Process of the company (End to End) - Created.

Makati City

- Managed the Recruitment Team as well as Support Staff team from Cambodia and Bhutan- Created Recruitment Process for the Company - Client Interfacing - Handled Internal Recruitment - Sourced, phone screen, and endorsed Candidates - Scheduled and conducted General Exam- Processed candidates and set up Client Interviews - Presented Job offers to selected.

- Partnered with different clients (Executive Search and Recruitment Firms) - Source Candidates - Interviewed and endorsed Candidates to clients

Makati City

BUSINESS DEVELOPMENT-Support Team in developing business across industries through the following methodologies: (Research, Networking, Referrals, Advertising and Cold-calling).-Join client meetings and present the company's background, services and solutions.SOURCING AND RECRUITMENT- Receive job orders and source for candidates using various sourcing.

Makati City

• Performed an end to end IT recruitment, from fresh entries to executive level.
• Conducted face to face and phone interview.
• Performed Account management.
• Coordinated with clients and candidates regarding feedback on application
• Identified effective sourcing channels.
• Performed job offer and career consultancy

• Performs a full cycle recruitment process: direct sourcing and research by cold calling, networking, name generation, database mining, and follow up on referrals and sourcing candidates region wide, spanning multiple.
• Reviews all technical/non-technical requirements assigned to the team. Researched about the job position and its requirements.
• Source candidates using job search engines like Monster and Dice as well as LinkedIn and other networking sites.
• Conducts initial phone screening of candidates for availability, interest level, visa status, salary range, relocation needs and basic qualifications in respect to open and future requirements.
• Probes candidates about the skills/responsibilities listed in the original resume and added/deleted/edited information upon verification.
• Formats and revises resume according to the template requested by the client. Created a comprehensive Summary Profile for the candidate reflecting his/her qualifications based on the job description posted by the client.

• Assisted Branch Managers, Assistant Branch Managers, Personal/Business Bankers and Tellers
• Answered inquiries about promotions in the branch
• Checked basic policies for the bankers
• Assisted Bankers with navigation on the branch’ applications
• Assisted Bankers with opening different types of accounts
• Troubleshot with hardware in the branch. (computers and hardware used in the branch)

• Answered general queries and services of Time Warner Cable and Bright House Networks
• Performed Technical troubleshooting for Internet Access
• Handled setting up of Wireless Connection for Users which have wireless routers provided only by Bright House Networks and Time Warner Cable
• Handled Email concerns / issues and email set up for users
• Performed escalation issues by assigning tickets to third level support
• Adhered to assigned schedule

• Positions Handled:Billing Department
• Answered general queries, billing concerns and other issues related to the AT&T RAS Billing program from customers in North America, APAC and EMEA.
• Adhered to the assigned schedule.
• Performed system searching, coding and data entry to the CRM tool/database.
• Assigned appropriate tickets to second level support and document tickets in Remedy.
• Performed other ad hoc tasks that may be assigned from time to time.Technical Support