Zachary Gilbert Email & Phone Number

Phoenix, Az, Us

San Francisco, California, Us

- Led infrastructure and DevOps efforts for Upwork's AI-enhanced WebRTC communication platform within the Umami AI/ML organization.- Designed and implemented a highly reliable and scalable real-time communication (RTC) platform using Kubernetes for cloud-agnostic deployment.- Oversaw platform operations and established observability practices to ensure seamless scaling and high availability.

San Francisco, Ca, Us

- Team lead for DevOps and cloud infrastructure at Headroom.- Led SOC2 certification process, allowing for many more enterprise partner leads.- Ensured smooth launch for public launch of Headroom integrations with partners, with 0% downtime.- Focused on instrumentation of production applications for observability, resulting in less noisy alerting and better incident management.- Reduced build times for our monorepo by ~50%, from 15 minutes to 7 minutes on average.- Enhanced release automation using GitOps methods, create easy and well-documented hotfix procedures.

San Francisco, Ca, Us

- Sole engineer responsible for cloud infrastructure and DevOps for real-time AI-powered video conferencing platform.- Platform is based on Google Cloud Platform, with Kubernetes as our application and infrastructure deployment engine (via Kubernetes config-connector). CloudBuild was used for CI/CD. - Designed for scaling during our public product launch.- Helped design search indexing based on Elasticsearch and GCP Dataflow streaming.- Writing and reviewing Go and Python code for all of our services.

Mesa, Arizona, Us

- Member of the core product team developing backend services to power our healthcare automation platform, including eligibility, patient financial responsibility, and prior auth determination APIs.- Focused on writing clear and maintanable code to express core business domain logic.- Using Spring Boot web framework and very much enjoying writing code in Kotlin.- Helped design events-based service architecture to ensure availability and resiliency.- Responsible for monitoring and operations of APIs we own, including on-call responsibility.

Mesa, Arizona, Us

- Member of the architecture team that built our core platform from from conception to a stable and robust production system serving ~1000 complex transactions per day.- Responsible for cloud infrastructure (Google Cloud Platform), ops and deployment (Kubernetes). - Implemented CI/CD using Bitbucket Pipelines.- Introduced Infrastructure as Code to our platform using Terraform.- Designed and wrote microservices in Go.

- Designed client solutions using the OptimumHQ’s workflow-based business automation platform.- Led requirements gathering and documentation, solution architecture, and project planning for client integrations. - Led all aspects of client integration, including data modeling, workflow modeling, data requests through internal API, and front end implementation using HTML/ CSS/Javascript.

Seattle, Wa, Us

- Leader of analytics for hybrid transportation/customer service team responsible for proactively monitoring Amazon's large item network.- Delivered weekly metrics and Key Performance Indicators, focus on metrics resulted in ~$2 million year over year savings in Large Item concessions.- Wrote, maintained, and optimized complex SQL queries against Enterprise Data Warehouses (Oracle and Amazon Redshift). - Built dashboard to track customer service metrics for my team using internal tool based on Elasticsearch/Kibana.

- Private tutor in a wide range of scientific and mathematical subjects. - Math subjects include algebra, geometry, calculus, statistics, & probability.

Phoenix, Az, Us

- Responsible for weekly data analysis and reporting for 40 T-Mobile dealers enrolled in T-Mobile Premium Retailer program.- Developed and implemented company-wide sales reporting for hundreds of prepaid wireless dealers.- Designed Excel-based interactive dashboards to track Key Performance Indicators. - Use advanced Excel skills and knowledge of data cleaning, mining, and analysis to more intelligently guide business.

Scottsdale, Arizona, Us

- Tutored students in math and sciences for online learning company. - Explained complex mathematical and scientific concepts in a clear manner through LivePerson online chat program.- Expanded strong customer service skills helping students navigate online course system.

Tempe, Az, Us

LIMB Lab (Laboratory for Integrative Motor Behavior) School of Life Sciences, Arizona State UniversityDr. Devin Jindrich, Principal InvestigatorProject: Pulsed Ultrasound for the Rehabilitation of Movement after Spinal Cord Injury

Tempe, Az, Us

Tyler Laboratory of Neurobiology and Bioimaging School of Life Sciences, Arizona State University Dr. William Tyler, Principal InvestigatorProject: Ultrasonic Neuromodulation of the Mouse Central Nervous System

Houston, Texas, Us

SMART (Summer Medical and Research Training) ProgramDepartment of Molecular and Human Genetics Baylor College of MedicineDr. Hugo Bellen, Principal InvestigatorProject: Developing a Disease Model of Amyotrophic Lateral Sclerosis inDrosophila

Bachelor'S Degree, Mathematics

Bachelor’S Degree, Biological Sciences