Zachary Sikora Email & Phone Number

Cincinnati, Ohio

Became the guru of our business account opening process including documentation accuracy, teaching and training coworkers, branch employees, and regional managers Embraced change by innovating new ways to improve our process including banker communication, cross departmental alignment and SharePoint improvementsCollaborated with the team to help shape our procedures by pointing out gaps and writing drafts for new and improved procedures to then be implementedTook the lead to improve e-mail templates sent to bankers that explained in an easy to read format what account opening errors occurred encouraging buy in from others on the team.Brought multiple teams together who review business accounts and created a standard across all teamsIntroduced DiSC to the team to allow for a better work environment and a common language we could refer to when working with each otherLead the 2020 Employee Engagement meeting empowering employees to act on specific plans designed to boost employee satisfaction, work efficiency and over all moraleClasses: Intro to Agile, Emotional Intelligence

Cincinnati, Ohio

Worked in Consumer Bank Support Services and researched resolved consumer complaints to find the root cause of individual complaints using the "Five Whys" methodCompiled trends of top findings, and made suggestion to reduce future complaints in over 23 focus areasRan the weekly team meeting to ensure sound action plans and company alignment with a culture of accountability, team collaboration, and supportBrought new ideas and practices to the team that allowed for better analysis and more efficient research.Lean Six Sigma Yellow Belt certified by Fifth Third Bank

Cincinnati, Ohio

Investment License: Series 6, 63, 65 and Ohio Life and HealthIdentified and managed customer relationships focused on those with a net worth of $100,000-$1,000,000 in assets. Built relationships with these customers to ensure lending, investing, and business client needs exceeded customer expectation. Trained new hires and those less experienced. Ran morning meetings Operations: managing risk, vault cash, ATM, opening and closing the branch

Cincinnati, Ohio

Consistently exceeded sales goals for loans, deposits, and investments by keeping the customer at the centerPromoted in April 2017 to a Licensed Personal Banker with continued and additional responsibilitiesTook responsibility to learn, grow and challenge myself and my peers to learn and grow as changes and new ideas occurred in order to improve our customer experienceActively participated in and lead morning huddles ensuring a plan for daily successPerformed stretch assignments including coaching and training new hires, tellers, and other bankers within my branch and outside to ensure the customer stays at the center of attentionManaged risk by learning branch operations such as dual control, shipping, receiving and ordering cash, vault teller and rotations, completing audits including teller drawers, and balancing the ATMCapabilities Include: Sales, Customer Service, Bank Operations, Management, Opening and closing the store, Follow up, Customer relationship building and retention, Financial review, Top 50 branch, Spanish translator

Best Buy Colerain In Cincinnati, Ohio

Ran the Computer and Tablet Business ensuring customer and employee satisfaction.Ran a successful Best Buy Mobile and Mp3 department when the Best Buy Mobile Manager was on a leave of absence for 2 months while continuing success in the computer and tablet department.Top 15% in the companyTop 1% in attachments to core product

Best Buy Polaris In Columbus, Ohio

Top 3% in the company 1st month.Top 1% in the second month.Went through a four day DSLR (Digital Single Lens Reflex) Boot Camp lead by such experts who captured photos for Obama at the white house and The National Geographic to name a few.Trained employees on camera and camera knowledge, merchandising and selling skills.

I was in charge of driving business results in the Mp3 and cell phone department by coaching and training employees, ensuring the customer experience was world class and ensuring great department customer look and feel.

Best Buy Beavercreek In Dayton, Ohio

Positions from newest to oldest:- Best Buy Mobile Lead March 2012 to August 2012 -Top 10% in the company- Gaming Supervisor June 2011 to March 2012 - interviewed and hand selected my own team starting and developing the gaming department and it's employees at my store. - Ran top in the company in geek squad sevices and accessories.- Portable Electronics Lead October 2010 to June 2011 - best black friday accessory attach in the district

At age 18 I was the #1 jr. (18 and under) wheelchair tennis player in the U.S.#2 jr wheelchair tennis player in the worldCoached by the best wheelchair tennis coaches in the world. Trained at the olympic training center in Colorado.Trained at the paralympic training center in Alabama.Sponsored to play for the U.S.T.A. in France two years in a row at the Le Petit As. - finished 2nd during the second yearSponsored to participate in the World Team Cup as a jr. three years in a row. Traveling to Poland, Itally, and Switzerland.Sponsored by Invacare and Prince.

Associate'S Degree

Education record

Activities and Societies: Made the able bodied JV tennis team as a wheelchair athlete