Zachary Johnson Email & Phone Number

Mentor, OH, US

• Partnered with clients to reduce costs, streamline processes, and improve profitability. Benchmarked expenses against national standards, identified variances, and developed solutions to control expenses and streamline.
• Conducted intense GL review to identify opportunities and execute on cost reductions.
• Devised and implemented processes and procedures to streamline operations.
• Performed statistical analyses to gather data for operational and forecast client needs.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Birmingham, Alabama, US

• Designed, developed, and implemented program for Targeted Partner Improvements with over 700 account reps, 522 branches, and 60 vendors. Streamlined internal processes to improve efficiency in managing corporate.
• Identified, improved, and implemented on-site vendor audit processes to reduce time on site by 30%, customer data quality, and OEM conversions for major accounts.
• Identified and improved procurement processes, working cross-functionally with vendors, IT, procurement, sales analysis, and operations to improve on-time delivery by over 35%.
• Collaborated with primary vendors to exceed contractual savings through on-site cost-savings blitzes posting over $2.4M in savings YTD.

Cleveland, Ohio, US

• Provided executive leadership to develop and execute systems and processes to scale Knowtion. Offered strategic consulting, IT MSP, and complete software development. Held P&L responsibility and performed day-to-day.
• Implemented Entrepreneurial Operating System (EOS) at Knowtion yielding significant operational and financial improvements.
• Supported multiple Managed Service Provider (MSP) customers, implementation, and growth for medical clients.
• Served as Scrum project manager and lead for implementation of major software development integrations for Alcon and startups.
• Executed process development and strategic implementation skills to lead and support all areas of operations.
• Coordinated operations strategically according to objectives and capabilities, effectively allocating resources to meet demands.

Beachwood, Ohio, US

• Guided driving of all operational, financial, and strategic initiatives and activities, with oversight to daily operations, culture, and process. Partnered with CEO and board to achieve favorable financial results with.
• Managed financial, operational, and human resources to optimize business performance.
• Provided management, support, and strategy directly with production, operations, and sales.
• Refined organizational structure to consolidate, streamline, and delineate necessary functions.
• Completed ERP identification and implementation, addition of WMS, and new CRM.

Beachwood, Ohio, US

Bedford, OH, US

• Drove operational excellence for all locations, including service centers, parts, sales operations and back-office. Oversaw five direct reports and overall team of 25. Managed buildings and facilities for maintenance.
• Reduced operating expenses $2M, more than 10%, by optimizing vendor contracts, streamlining operations, aligning teams, controlling expenses, and implementing strategic initiatives.
• Lowered labor costs $244K annually by promoting timecard adherence and minimizing overtime.
• Decreased printing costs 60% annually, from $280K to $170K, by consolidating printers.
• Increased productivity by streamlining onboarding process, digitizing forms, and upgrading intranet.
• Achieved volume discounts and improved pricing by consolidating vendors from 640 to 443.

Austin, Texas, US

• Served as senior operational conduit between corporate executive leadership and global field operations to identify and execute improvement projects globally.
• Collaborated with corporate and regional IT, business operations, HR, EH&S, engineering, and TESLA Academy to establish strategy for enterprise wide service operations process standards.
• Supported transition from paper to digital documentation of service locations by developing content standards and complete global rollout.
• Fostered operational excellence in developing Corporate Operations Balanced Scorecard.
• Optimized costs to contribute to productivity, cost development, and proficiency of central fulfillment operations.
• Implemented business strategies, increasing revenue and effectively targeting new markets.

Dublin, OH, US

• Led business transformation initiative for technology / asset improvements. Maintained distribution for client Cleveland Clinic Foundation and 12 other customers. Ensured productivity and P&L goals met or exceeded for.
• Supported 250% in volume growth by aligning leadership, staffing, and customer satisfaction.
• Increased voice of the employee program, with results of 30% in FY15 and 20% more in FY16 by aligning management team, implementing workforce optimization initiatives, and improving employee engagement.
• Completed Cardinal LEAD program as top 1% high-potential manager (130 selected out of 39K).
• Served as internal consultant and Lean Six Sigma Black Belt consultant deployed on-site to Cleveland Clinic Foundation.
• Identified and implemented performance improvement opportunities with Lean perspective.

Dublin, OH, US

Milwaukee, WI, US

Milwaukee, WI, US

Atlanta, GA, US

Atlanta, GA, US

Atlanta, GA, US

Atlanta, GA, US

M.B.A., Business Administration

B.A., Academic Research Psychology

High School Diploma