▪ Established and extended the Home Services Division from the ground up, obtaining all necessary licenses from local authorities.▪ Managing and overseeing the "Design your Garden" concept from the Design to construction. ▪ Prepared Budgets and SOPs for all services.▪ Prepared Training Modules in accordance with NADCA, IICRC, and NCCA standards.▪ Created a marketing plan and marketing budget, as well as a content strategy.▪ Supported the IT team in building an internal CRM framework.▪ Keeping accurate records of project costs, timelines, and progress, and conveying this information to clients and other stakeholders.▪ Pursued new business prospects and built partnerships with new clientele.▪ Maintained awareness of industry trends in order to keep the organization competitive. ▪ Conducted TBTs, Awareness sessions, and refresher training to ensure workers’ health & safety.

▪ Created training modules, charts, TBTs, and refresher training while working on a short-term project to analyze GAPs and execute operational excellence.▪ During two months, complaints decreased from 25% to 1%.

▪ Responsibly managed the cleaning, landscape, pest control, and lakes of Jumeirah Lake Towers (JLT) community.▪ Successfully managed 100,000 sq.m. of landscaping, including 60,000 sq.m. of lawns and 6 children's play areas.▪ Developed and executed cleaning, lakes, landscape, and pest control PPM plans and ensured 3rd Party Vendors KPIs & SLA are met along with monthly reports submitted to the Operations manager & DMCC Community manager.▪ Completed the difficult process of the lake cleaning & sludge removal and successfully managed water bodies totaling 110,000 Cu. m. To preserve water quality, the amount of chemicals used were cut by 50%.▪ Lake dye was introduced to improve lakes' visual appeal.▪ Created asset lists, life cycles, and asset tagging.▪ Coordinated approvals and improvements with DMCC and DM.▪ Assisted the Projects team with the conception & completion of the projects involving landscape, lighting, fire systems, pumps, and infrastructure.

▪ Performed site surveys and inspections for new projects for pest control and HVAC duct cleaning & efficiently managed the AC & Pest Control Department.▪ Scheduling, administration, and resolution of daily AC & Pest Control complaints.▪ Controlled and monitored cost and inventory.▪ Conducted trials & introduced new machinery to improve productivity.▪ The recruitment and training of technicians and attendants.▪ By using quality audits, feedback, training, and process improvements, procedures were designed, put into place, and enhanced.▪ Created and executed successful team leader and operator training programs.▪ Achieved 3 million yearly sales targets in under 10 months..