Zsofia Toth-Viragh Email & Phone Number

Budapest, Hungary

Peterborough, United Kingdom

- Being responsible for the day to day operation of an 80-bedroom hotel with one conference room for 18 people to maximise customer satisfaction- Responsible for interviews for new positions, prepare relevant paperwork for new starters by keep in touch with Head Office via e-mail- Being a line manager for 14 people, involved in probation reviews and job check ins for the staff. Follow up and make sure everybody achieves their personal goals- Created a quarterly action plan for the… Show more - Being responsible for the day to day operation of an 80-bedroom hotel with one conference room for 18 people to maximise customer satisfaction- Responsible for interviews for new positions, prepare relevant paperwork for new starters by keep in touch with Head Office via e-mail- Being a line manager for 14 people, involved in probation reviews and job check ins for the staff. Follow up and make sure everybody achieves their personal goals- Created a quarterly action plan for the whole team and for individual staff members based on hotel and individual performance to develop our Heart Beat scores and to deepen the staff's knowledge- Apart from manage bedroom and conference bookings on a daily basis through the reservation systems being responsible for group reservations within the hotel by keep in touch with different companies, create contracts and dealing with payments. To improve efficiency, implemented a group registration form to help communication within the team- Being responsible for Accounts Receivable (AR) Ledger by being the first contact person in the hotel for companies, manage payments through bank account as well as through credit/debit card payments. Reduced the credits from £90.000 to £33.000 within 2 months and managed to keep it below the target of £20.000- Being responsible for AR audit on a yearly basis and monitor IHG Brand Standard and Health & Safety audits to make sure the hotel pass with high percentage. Passed Financial Audit with 99% as the second best within the company, Brand Standard and Health & Safety audit above 90%.- Dealing with enquiries and customer complaints on a regular basis- Completing any additional administration task at the back office Show less

Stevenage, England, United Kingdom

- Being responsible for the day to day operation of a 129-bedroom hotel with 3 conference rooms, 1 for 8, one for 20 and one for 45 people to maximise customer satisfaction- Being a line manager for 19 people, involved in probation reviews and job check ins for the staff. Follow up and make sure everybody achieves their personal goals- Nominate the hotel’s Guest Experience and Loyalty Champion, organise meeting with them to improve hotel performance and give relevant training for… Show more - Being responsible for the day to day operation of a 129-bedroom hotel with 3 conference rooms, 1 for 8, one for 20 and one for 45 people to maximise customer satisfaction- Being a line manager for 19 people, involved in probation reviews and job check ins for the staff. Follow up and make sure everybody achieves their personal goals- Nominate the hotel’s Guest Experience and Loyalty Champion, organise meeting with them to improve hotel performance and give relevant training for individual staff members- Created a quarterly action plan for the whole team and for individual staff members based on hotel and individual performance to develop our Heart Beat scores and to deepen the staff's knowledge- Working together with the General Manager and the Revenue Team with group bookings to maximise occupancy- Being responsible for AR and People audits and monitor IHG Brand Standard and Health & Safety audits to make sure the hotel pass with high percentage- Being responsible for AR Ledger by being the first contact person in the hotel for companies, manage payments through bank account as well as through credit/debit card payments- Dealing with guest requests and complaints on a regular basis- Being responsible for any other administration tasks at the back office Show less

Peterborough, United Kingdom

- Inspire and motivate the reservation team to maximise great customer experience by always aim for higher performance- Lead a shift team and oversee breakfast, the housekeeping team and maintenance staff as well as serving in the bar and preparing meals for guests- Train new staff members for Guest Service Assistant and Guest Service Manager roles

Peterborough, United Kingdom

- Assist the manager on duty with daily tasks such as manage bedroom and conference reservations by using multiple reservation systems (Opera and Amadeus/Brilliant) to improve customer experience- Nominated by the General Manager (GM) of the hotel as a Loyalty Champion of the IHG (InterContinental Hotels Group) Reward Program, to make sure the monthly enrolment target achieved by all members of staff and the brand standards are met with the expectations- Nominated by the GM as a Guest… Show more - Assist the manager on duty with daily tasks such as manage bedroom and conference reservations by using multiple reservation systems (Opera and Amadeus/Brilliant) to improve customer experience- Nominated by the General Manager (GM) of the hotel as a Loyalty Champion of the IHG (InterContinental Hotels Group) Reward Program, to make sure the monthly enrolment target achieved by all members of staff and the brand standards are met with the expectations- Nominated by the GM as a Guest Experience Champion (GEC) of the hotel, to be responsible for all staff member complete relevant trainings to maximise customer satisfaction Show less

Vienna, Austria

Budapest, Hungary

Level 4 Diploma, Hospitality Leadership, Mcth

Ba, Tourism And Catering