Zsofia Feher Email & Phone Number

Budapest, Hungary

Prague, The Capital, Czech Republic

-Coordinate globally the logistics of IT equipment for McKinsey events (conferences, client meetings, internal events), in collaboration with the other McKinsey hubs in Manila (Philippines) and San Jose (Costa Rica).-Partner with event planners, IT support teams, technicians, local IT and external vendors to define the IT requirements and to ensure the.

Prague, The Capital, Czech Republic

-Monitor stock levels, stock balance and stock ordered by customers in Italian warehouses-Solve stock availability issues with Supply and Commercial teams and with carriers-Analyze the need of products brewed in other countries according to forecast and replenishment planning-Follow up on transport arrivals and stock received

Budapest

-Manage end-to-end licence orders, from order creation up to billing as per customer requirements.-Control that agreed Commercial T&C are applied by the customers and propose corrective actions if not.-Ensure compliance with processes, legal and regulatory requirements, corporate policies and SOX rules.

-Manage end-to-end network transformation and migration process for BFSI customers, from planning to execution & follow up-Coordinate site survey, order and monitor delivery of IT equipment and telecom infrastructure-Manage internal teams of engineers and third party suppliers through the delivery process-Ensure customer satisfaction and delivery within.

-Provide phone support to technical assistance requests from customers-Diagnose and resolve first level technical issues; identify and escalate issues requiring assistance from second level SMEs-Ensure customer satisfaction and proper response time, in line with given SLA-Log help desk interactions

-Manage administrative tasks and support local account managers in Italy, Spain and Portugal-Keep customers’ records up-to-date