Zsófia Mukli Email & Phone Number

Improving the consumer intelligence experience for Brandwatch users, allowing companies to easily gain knowledge on the perception of their brand amongst their clients and help them see what people are talking about so they can leverage that information to their advantage.Initiatives for implementing AI powered features that have the possibility yo significantly speed up user processes and boost productivity for customers Some of my responsibilities- As a Product Designer in a… Show more Improving the consumer intelligence experience for Brandwatch users, allowing companies to easily gain knowledge on the perception of their brand amongst their clients and help them see what people are talking about so they can leverage that information to their advantage.Initiatives for implementing AI powered features that have the possibility yo significantly speed up user processes and boost productivity for customers Some of my responsibilities- As a Product Designer in a smaller team, I am responsible for translating insights from UX research into design solutions with constant balancing between the business requirements and also the technical constraints - Contributing to and working with our design system, promoting accessibility and ensuring consistency with other Brandwatch tools, adhering to our design principles- Managing stakeholders from other departments to maintain smooth collaboration and incorporate their input into design decisions- Convey and present concept ideas with the help of sketches, wireframes, user flows, journey maps, information architecture and design documentation Show less

Budapest, Hungary

- Collaborate with product managers, developers, and other stakeholders to understand the business and user requirements for new and existing digital products- Conduct user research and testing to inform the design process and validate design decisions- Create wireframes, prototypes, and high-fidelity designs for digital products, including websites, mobile apps, and software applications- Ensure designs are aesthetically pleasing, accessible, and meet the latest design standards… Show more - Collaborate with product managers, developers, and other stakeholders to understand the business and user requirements for new and existing digital products- Conduct user research and testing to inform the design process and validate design decisions- Create wireframes, prototypes, and high-fidelity designs for digital products, including websites, mobile apps, and software applications- Ensure designs are aesthetically pleasing, accessible, and meet the latest design standards and guidelines- Work closely with development teams to ensure designs are implemented accurately and efficiently- Continuously iterate on designs based on user feedback and data analytics - Stay up-to-date with the latest design trends, techniques, and tools, and share this knowledge with the team- Conducting usability testing- Workshop facilitation Show less

Budapest, Hungary

• Execute day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. • Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third… Show more • Execute day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. • Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals. • Provide customer service via the internet, phone, fax and email to support activities including: • Account set-up, allocation and delivery issues. • Order processing and order fulfilment. • Sales order tracking. • Monitor supply outages and react accordingly for incoming and existing orders. • Retail marketing programme information, policy and product fulfilment. • Retail site experience complaints, fuel quality claims, site locator etc. • Complaint resolution, identification and management of complaint root causes. • Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems. • Support GBS activities through immediate triage, escalation (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues. • Manage and maintain customer expectations, referencing pre-established service level agreements where applicable. • Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high quality service. Show less

Budapest, Hungary

• Deliver outstanding customer service experience as the main point of customer contact and support through a positive attitude, accuracy and responsiveness •Responding to queries, both internal and external, within agreed business SLAs, via email, telephone •Processing of customer orders, consultation with customers •Checking delivery achievements, determining priorities •Processing of customer complaints •Working with the Account Manager team •Invoice management and daily/weekly meetings with… Show more • Deliver outstanding customer service experience as the main point of customer contact and support through a positive attitude, accuracy and responsiveness •Responding to queries, both internal and external, within agreed business SLAs, via email, telephone •Processing of customer orders, consultation with customers •Checking delivery achievements, determining priorities •Processing of customer complaints •Working with the Account Manager team •Invoice management and daily/weekly meetings with customers and with business Show less

Digital Product Design

Graphic Design

Bachelor'S Degree, Business/Commerce, General