Zsolt Balo Email & Phone Number

Budapest, Hungary

Main responsibilities:Development of Mobile App Client (iOS, Android)Eliminate and keep on minimum the incidents of Production SystemOptimize the development quality and velicityExecute insource initiatives for the areaPrioritize the development of demandsEnsure Group and Local KPIs to be meetImprove agile Way of working across the teamContribute in the related project/program activitiesPeople managementCoordinates team work

Budapest

Specialization: Online Selfcare, Mobile Application (Mobile Purchase App (Easy Rider), My Vodafone App ) Main responsibilities:- Analyze Business requirements- To drive systems and business processes improvements- Analyze & document business processes used in the company in order to provide IT solutions and support those- Responsible for ensuring that all systems are being used up to their capabilities- To be pro-active interface between IT organization and business process owners

Main responsibilities:- Keeps in touch with the client and development team experience- Analyses the new demands of the existing systems, participation in the implementation- Automation of the data analysis process and give advices to improvement- Specifies and documents the changes thoroughly - Create new sequence and architecture diagram according to the modified processes- Tracing of open action items- Support user testing- Agile methodology (Experience on ITIL,ETOM)- Create different kind of design documentation (High Level Design, Integration Design, Interface Agreement)The following projects were manage by me:Vodafone Hungary- Introduce 4G technology- Different kind of HLR related projects- Vodafone CRM frontend related projectsVIP mobile Serbia- Design document for HP developed software Magyar Telekom- Design document for HP developed software - TV GO redesign and migration

Hungary

HP Hungary – CRM 2nd level support for customer Vodafone HungaryMain responsibilities: - Testing, incident management, suggested solution for development team.- Installation of Patches, configuration of different environments and related systems: ICE, Callisto, EPS, Siebel, SFA. - Position requirements as following courses; Siebel 8.1.x Tools, Siebel 8.1.x Installation and System Administration, PL/SQL administrator.December, 2009 HP Hungary – Billing system 2nd level support team leader (from 2011 June) for customer Telfort NetherlandsMain responsibilities:- Operational work with Huawei billing system, focusing on mediation/rating/billing/crm (Task required 1 year knowledge transfer in the Netherlands.)- Job requires on-call duty as well, which requires a general knowledge of all modules, processes. - As team leader responsible of a 4 FTE team.- IT Specialist / Customer: Telfort Netherlands Billing platform: Huawei CCBS (IBM Websphere – Oracle 10/11G) Postpaid/Prepaid Areas: CSM, Billing, BF, AR, Collection, Mediation, Rating, Provisioning 2nd level CCBS Support.- Business consulting and reporting- Troubleshooting and improving.- Bill cycles preparation, execution, monitoring- Identifies problems/issues during billing cycles and solves- Management of data to produce invoices for mailing per billing schedule- Incident handling ,CR implementation- Huawei BI module (ETL, Monitor Tool , Control Flow) ,extracting data from DWH ,report creation for BI team