• Support: Troubleshooting and supporting employees' IT issues via telephone and ticketing• Server administration: Installation, maintenance data archive and restoration• Endpoint protection: Establishing full network protection and monitoring with Symantec Endpoint Protection• Vendor management: Support for the IT asset procurement process• Frontend: maintaining the company's intraweb portal ( WordPress )• Scripting: writing scripts for daily use. ( Python, PowerShell ) e.g.: network-printerpage counter, autoticketing, Windows installation package• Set up hardware and software environment for 500+ employees• Projects: Implementing new ticketing system for IT and customer users• Mentoring and training other IT specialists

• Creating and maintaining web pages with PHP and WordPress• Search Engine Optimization• Assistance in the work of the college programming group• Exam projects for college students

After I left the company, I continued to work for them as a contractor in system administrator and dispatcher positions

Implementing company's Computer Aided Facility Management (CAFM) software for clients• Software presentation for new customers• Assissting the sales and marketing department on the sale of the software• Building database for the client systems• Configuring the software for endusers and dispatchers (rights, visibility, webportal)• Setting up automated processes for the system: planned tasks, e-mail communication,system events• Testing and correcting errors• Training endusers, dispatchers

24 hour dispatcher service• Customer support in the Company's CAFM System • Creating and handling tickets in based on calls, projects works and upcoming events• Acting quickly and accurately in case of an emergency situation such as a server AC unit failure• Keeping the contact with the company's Security Guard Service and register their daily check-in