 Responsibility for the overall management of the team, ensuring that the Materials are Packaged and Dispatched within the agreed SLA. Overseeing all staff are consistently adhering to health and safety policies, highlighting any potential issues and rapidly rectifying. Implementation of training for Material Controllers and Line Managers to ensure accurate system usage. Responsibility for all production start- up checks are complete and in line with policies, overseeing control sheets including GMP/knife and blade integrity checks. Monitoring weekly production targets, making sure delivery is to target and raising any concerns in production meetings. Subsequently assessing forecast, planning schedules and production meetings for the following week. Supporting trials for new product development, solving any problems using initiative and logic and suggesting appropriate production processes accordingly. Constantly tracking and assessing production vs company targets, completing KPI’s and suggesting methods to ensure targets are met. Responsibility for resolution of system issues using the Microsoft Dynamic 365 system control. Management of the analysis of material flow between Warehouse and Production, correcting as necessary and generating reports detailing material shortage. Monitoring of stock levels, through material stock system controls and physical stock checks, dealing with any problems in a proficient manner. Collaborating with the improvement team in the inception and implementation of new efficient processes. Provision of precise cost estimate reports, analysing production costs estimates, correcting any errors and presenting for end of month review by the Finance department.

 Responsibility for the delivery of exceptional customer service, answering queries and proactively dealing with specific requirements in a proficient manner. Liaising with customers in solving any issues, ensuring customers are satisfied and happy, maximising repeat visits. Management of drinks stock, monitoring levels in accordance with demand and forecast and ordering supplies accordingly.

 Responsible for the protection of young and vulnerable individuals, cross functionally working with the police departments in the prevention of criminal activity. Respecting confidentiality at all times when dealing with the public, treating issues with sensitivity and professionalism. Investigating difficult and upsetting situations, remaining professional and calm at all times.