Logiscool is Hungarian company teaching students (between the age of 6-18) to digital literacy, algorithmical thinking and coding. I had the opportunity to build and run one of the biggest Logiscool location (Logiscool Zugló). During our operation we have had about 6.000 children come to learn programming and summer camps.Main personal responsibilities: ► Establish and manage Logiscool Zugló (Budapest) for 9 years ► Full supervision and responsibility over the management and operation ► P&L responsibility ► Major stakeholders / partners: students / parents / tutors / primary schools / Logiscool HQ ► Leadership / people management: organize, control, manage, motivate and coach the staff (cca. 15 persons) ► Share best practices with Hungarian & International franchise partners ► Strong collaboration with HQ / Business development: best practices, student quizes, fun & experience based events, summer camps, curriculum roadmap, customer demands / feedback, competitors, workshops, certificates, etc. ► Marketing communication (FB / Insta posts ads, e-mails, etc.), marketing positioning, competitors ► Prepare action plans (quarterly based) ► Events (eg. Python diploma ceremony, “Big Digital Adventure” - local part of the countrywide competition)Operation is numbers (Zugló location): ★ cca. 6.000 chidren (age: 6-18, in 9 years) / ~ 9.000 parents ★ 550 students at max. (contact them once in a week, Monday - Saturday) ★ cca. 200 open days for newcomers (held by myself) , ~80-85% conversion rate ★ cca. 150 university students (who educated the students), ~ 15-20 tutors at once ★ 25+ primary schools with excellent partnerships (at director level as well) ★ direct & close relationship with parents (~ 40-50 interactions/day), e-mail, phone, personal ★ 9 years summercamp periods (6-7 weeks / summer, 450 children at max. in a summer / staff: 6-10 persons) ★ 4-6 classrooms (before Covid), paralel 6-8 online lessons (after Covid)

Results / being proud of: ► Company set-up and launch just in 10 weeks (location, operation, tutors, stakeholders, open days, infrastruct.) ► Flagship school for many years (among 30 Hungarian partners), point of reference for partners in the network ► Long customer lifecycle / high retention ► Many students had been with us for 16-18 semesters, proving their commitment and talent ► Relevant knowlendge gained at students, Python exam & cert (after ~12-14 semesters) ► Talented students (at the age of 17-18 years) becoming tutors, “carrier path”, soft skills development, recognize highly talented students ► We gained high esteem and recognition among the students and their parents ► Students improved their results in primary schools / contribution to secondary school admissions ► Year 2019: most innovative partner award by HQ / Year 2022: Most active student community ► COVID: initiate new operation precesses / restructure, minimise churnSuccess criterias / approach: ★ customer experience always in focus ★ student- & parent-journey ★ strong relationship with stakeholders / partners ★ engaged and commited parents / involve them as ambassadors ★ analytical approach, trends, predictions (eg. churn / retention) ★ lifecycle / lifetime-value analysis ★ iterative planning, analysis-based action plans ★ upselling / cross-selling ★ evaluate customer feedbacks ★ ongoing service & product development ★ customer target lists, B2B relationships Human focus in success: ★ close management / leadership ★ excellent staff (motivate / coach) ★ empathy / assistance ★ build / develop interpersonal relationships ★ flexibility at max. for customers ★ there is a solution for every situation / can-do attitude ★ think in scenarios ★ social responsibility and vision ★ building community, alumni, looking for talents ★ personal development plans (students), provide feedback to parents ★ gamification

Personal repsonsibility ► Plan, manage, organize and control the operation of Business Solution Division (12-14 direct reports) ► People management / personal development plans /commission / incentive systems ► Strategy development on management level, tactical and operational planning ► Business, process & organizational development ► Go to market strategies ► Budgeting on corporate / divisional level (units, revenue, margin, expense, profit contribution) ► Monthly business result analysis ► Daily cooperation with the European HQ & Austrian management ► F2F presentations for Ricoh Europe boardTeam responsibility- Extensive and proactive support of front office divisions- Sales strategy (Customer retention / new customer / cross & upselling / vertical approach, etc.)- Development and management of sales promotions, sales incentives- Market analysis, business analysis (eg. profitalibilty, fleet optimization, etc.)- Proactive presales..... Develop vertical target lists..... Customer contact..... Solution consulting / solution design..... Pipeline & (pre)sales cycle management- Value added services & solutions: print management, document management, collaboration & communication, flexible / remote working, consultation (eg. TCO, workflow)- Business development, new business areas..... New World Of Work..... 3D printing..... Learning solutions- Marketing communication..... Develop marketing action plan/budget preparation & follow-up..... Marketing campaigns..... Events, online/offline, internal/external communication..... Business breakfasts, customer events, kick-off meetings- Project Management Office..... Bid management / tender coordination / public procurement..... Project coordination..... Service delivery management- Product management (HW / SW / solutions)..... Life cycle management..... Pricing..... Trainings / Demo / Events / Presentations

- Organize the work of the product marketing team (6-8 persons)- Team responsibility: product marketing, presales, business development- Tender preparation- Segment management / promotions- Coordinating presales activities concerning Major Account customers- Develop solution portfolio based on value added services

Product management- Product life cycle management (implementation, positioning, specifications, pricing, training, forecasting, sales riports, discontinuation)- Analysing product-, market- and competitor information, develop action plans- Develop and execute promotions (discuss with HQ, coordination, riporting)- Support of marketing communication (ads, newsletters, press releases, press conferences, exhibitions)- Trainings and presentations for sales channels and customersSales process support (presales)- Analyse customer requirements, consulting with customers on professional- and C-level, solution development for customer specific needs- Presentations, demonstrations – present Ricoh and 3rd party softwares and complex solutions- Technical and pricing specification of proposals / tenders (solution concept development, system planning, configuration, pricing, documentations)Business development- Monitor business, technical and professional environment, develop new products and services, define value added services, analyse customes requirements