Zsolt Mihok Email & Phone Number

Budapest, Hu

Bicske Hungary

Support integration of subcomponents to deliver IT solutionsAssessment of change requests, use case implementations, advise on business impactAnalyze component maps, process flow for optimized operationsParticipate in international virtual teams, regression testingMonitor interface logs, resolve or escalateCollaborate with operative teams, gather and assess feedback to improve results

Budapest

• Produce reports and provide data to internal and external customers• Produce accurate, on time billing and settlements for TDM,IPX, WiFi and LTE products and supplementary services• Analyse data related to customer or business-initiated issues with prompt resolution• Conduct investigations - major dispute management• monitor billing procedures, ensure timely bilateral financial settlements• Application support- incident management, GUI and report automation testing in new releases, defining user criteria• new product/customer on-boarding support• drive continuous improvement, complete and support Lean A3-projects in billing dept.develop macros for increasing accuracy control, and gather unstructured data

Budapest

Global Marine Lubricants Database Support. Resp.: price call/order line error investigation in Oracle through SQL, improving master data entry processes, design/optimize SQL-queries and reports, full new customer setup, Oracle Siebel SuperUser role.

Budapest

BP Gas UK, B2B-Autogas supply chain- back office, Ad-hoc, weekly and monthly reports to sales team, graphs, trends for key accounts, participate in tenders and contract renewals, investigating delivery discrepancies (VAT, CCL, price, stock movements), master data cleansing, indexed pricing calculation and periodic uploads, monthly sales commission calculation

Budapest, Haller Gardens

UK large B2B propane butane, contract data management, contract renewal assistance, obtain and organize techincal documentation, invoice corrections, credit note, raising on-site techincal charges.

A-Level Exams, 5 (Excellent)

Ma In English Linguistics And Literature, English Literature (British And Commonwealth)

Ma In Communications, Financial Crisis Coverage, Political Campaign Coverage, Social Impact Of Digital Imaging